ComplaintsforRyder Vehicle Sales
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have sent inquiry to Ryder regarding an account which appeared to be reported to credit bureau incorrectly. I asked them multiple times why we were reported for unpaid balances and 2 people told me they don't see any unpaid balances and our account was closed in good standing. As a result, I asked why are we reported then ? We were told they will reach out to the credit bureau (Equifax) and sort it out. I sent 7 emails to Ryder asking was this resolved and no reply...despite the fact that 7 people are on the chain of email. What an ignorance and complete dismissal of the problem created by them ?! This is by far one of the most outrageous issues I had to deal with Ryder and we had a lot during our lease. No one even knows anything. It feels like they don't work for the same company. I need my account to be properly reported and this issue resolved!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.