ComplaintsforThis That & Mower

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my rider mower to this guy.He had it 3 weeks told me it was finished.I went and picked it up and brought it honly to find out two days later that it wouldn't start with the same problem that it had when I took it into him. So I had to get a trailer and take it back out there to him.I did that twice and then the third time he came and picked it up. Said it was a safety switch, which was nothing.What was wrong with that?I took it in and got charged two hundred and seventy five dollars for in the first place. So the third time He brought it back and said that it was working.Just fine.It runs well when they delivered it.I asked him to start it up so I could see it runnin.G and he said oh, you got to put a new battery in there.He told me the battery's dead. So not only did he take them over again and had it from December until March and did not fix it correctly.I'm out $275.And I have to find somebody to fix this now.

  Business response

  03/22/2024

  Concerning the complaint from ***** ******.
  
  On August 16, 2023
  The customer brought in the mower with the complaint of the engine smoking. We found the carburetor was allowing gas to flow into the engine oil compartment. Also, the head gasket was blown. We Replaced the carburetor, head gasket, oil, oil filter and spark plug. The mower also had a tire that kept going flat, so we put an inner tube in it. The repairs were completed by August 19, 2023, and on August 20, 2023, the customer messaged us and said, “I can’t wait to drive it and it runs great!!!”.
  
  On November 29, 2023
  The customer called about the mower not starting. We picked it up. Upon inspection, the technician found the safety switch under the seat had been unplugged. We did not charge the customer for the inspection but did charge for the pickup and delivery fee of $35. On December 5, 2023, we notified the customer what we had found, and that the mower was ready for delivery. The customer did not respond to the attempts to contact her. The customer then called on March 19, 2024, asking about her mower. We explained what repair took place and that we could deliver it back to her. Every time our head technician went to start the mower, it started. Then the day it was being delivered, the mower wouldn’t start. Another technician jump started it and let it run for a few minutes. He then shut it off and the mower restarted. The mower was sent out for delivery.
  
  Our posted policies state the following:
  Any item left over 30 after notification of completion of repair will be charged a storage fee. I did not charge the customer storage fees.
  We do not warranty batteries going bad or gasoline going bad on equipment that has been left over 30 days after completion of repair.
  
  Please note that the first repair took place in August and the second was the beginning of December. The time gap is 3.5 months and the second repair had nothing to do with the first repair. Also, when the customer contacted me at the beginning of March, she had thought it had only been a couple of weeks since the mower was picked up for the second repair. If needed, I can print off all documented and dated communications with the customer.
  My husband is willing to swap out the battery at no charge.

  Customer response

  03/28/2024

  It is a simple cover up. I paid out that money, the guy took it back 3 times to make it right. I now have the mower home and it will not start, still!!! 
  I have to pay someone to fix this mower. 
  

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