Customer ReviewsforUnited Airlines, Inc.

They forgot to schedule a plane or a crew for a Toyko to SFO flight. We had to sleep in the airport. They still owe me $400 hotels for a 20 hour delay.

I have purchased tickets for myself and my friend to fly from ********* to ********* with layover in ******* and back from ****** to ********* with layover in **********, ** and paid over $314 to choose the seats for all 4 flights. They put us on random seats on all 4 flights. I requested a refund for the seats fees since they were not provided and the company refused to pay us the refund.Beware!!! Don't fly with the lying United Airlines!!!

We are got flight From YXE ********* to SFO flight # AC-641and UA-8349 .seat # ** B for **** **** and **C for ******************** gave us the Boarding pass for the next Air Canada Flight from *** to SFO For Flight # AC-562 seat # ** E and **F .when we went to the Gate they refused to enter the plane. They said they don't have seats for us.Because of this harassed at ******************and our next Flight from *** to FAT missed due to my flight reached at *** late.when I came to SFO I BOOKED new ticket for $400 for SFO to FAT .And the staff was very rude to me.

Zero Stars...buyer beware. One minor change turned into $1200 increase. I booked with United, needed to change my day, called....they said need to upgrade by $200, then booked the day before doubling the cost of my flight. If anyone there knew how to communicate, they would have said just cancel the flight completely and use ANOTHER CARRIER!Never again. Poor customer service, terrible phone communication, disaster. Chose ANY other airline.

My mother spent $1200 on a round trip flight to visit her family in *******. It was booked through Expedia, which booked using ***, which put her on a United operated aircraft. It all started with her first flight being delayed for almost 4 hours. Even though they knew she would miss her connecting flight, they boarded her anyway. She landed in ******* with nowhere to go because her connection flight to ***** left hours before her arrival. She walked around her terminal asking United representatives for help and NOBODY took the chance to direct her to a service desk. Someone even went as far as to tell her that her luggage was already on its way to *****! She called United, who told her to call Expedia, who then said it's ***'s responsibility. In the end, she gave up and asked to cancel her flight because no one helped her find another way to *******. Expedia then said that her refund would be up to the discretion of *** because in their eyes she was a "no show"...but she SHOWED! The error of the aircraft (United) was beyond her control. I called *** on her behalf and they said that it is ******* who needs to provide the refund. Because my mother booked her flight on Expedia, she did not have a United reservation number nor *** number. Aren't you all supposed to be affiliates? Shouldn't there be shared information to prevent these issues? Wouldn't SOMEONE have a log of the flight that had the maintenance issue and delay, and have her name as a passenger on that aircraft? After back and forth calling and messaging, ******* said they reached out to *** but has not heard a response. In the end, I booked my mother another flight through Delta airlines and we will not be using ***, United, nor Expedia ever again. The customer service is severely lacking.

My wife and I had a 5 hour delay that we were unable to leave to get food because we could be "boarding at any moment". We were given a $15 food voucher that was useless because everything at the airport was closed. On the website it states that we have a right to compensation if our flight is 5 hours delay and when I inquired we were given 5,000 miles. That is worth $60. That is a slap in the face and horrible customer service.

I bought two United Economy (fully refunable) tickets for me and my wife. I paid the tickets with some future flight credits (about $400) and my credit card (the charge was about $25).I had to cancel my flights due to being sick. I canceled the flights more than 24 hours ago, and I was supposed to receive a full refund according to United's fare rules. However, United did not process the refund after a month, and so I contacted United. United declined my refund request by suggesting that my future flight credits had expired. However, had United process my the refund timely, I would still have some time to use the future flight credits. What's more ridiculous is that they initially refused to refund the $25 credit card charges. I had to reach out to them again to ask for a refund of the $25 credit card charges, which obviously had no expiration date. They agreed and suggested that I should receive a refund in a week or two.After several weeks, I still have not received the $25 refund. So I reached out to them again. The Chat agent (see attached image) said that he helped process the refund and I should receive it in a couple of ********** is the most ridiculous part. In about a week, I received an email from United Refunds suggesting that the refund request was denied. I went on the Online Chat again, and the agent said that she cannot do anything. In the end, I decided to file a disrupt of the credit card charges with *****************I emailed or chated with United employees for five or six times and was never able to get a refund. I now believe that the "fully refundable" ticket fare sold by United is a scam.

I had a deeply frustrating experience with United Airlines during a trip in July 2024. A 12-hour flight delay caused my family to miss a connection, forcing us to stay in ***** for two nights at our own expense. Despite multiple calls, Uniteds customer service provided no help. We incurred over $680 in out-of-pocket expenses for hotel, meals, and transportation.On our return flight, we faced another delay, and United overbooked the connecting flight, leaving our family of four with only three seats. The lack of assistance and compensation for these issues has been disappointing, and United has yet to resolve the matter despite ongoing communication.I would not recommend United Airlines due to their poor service and inability to handle customer concerns.

I am filing a complaint against United Airlines regarding an unfair $150 cancellation fee.I contacted United Airlines to change my flight (Reservation Number: PB7XBF), which was originally booked as an Economy ticket (Allowing changes). However, the agent rebooked the flight as Basic Economy without educating me the fare class change to basic economic and its restrictions. The agent never communicated the terms and conditions. Realizing the error within 10 minutes, I canceled the flight, but was charged a $150 fee.I have contacted United Airlines to request a refund or travel credit, as the agent did not disclose the terms of the flight change. Despite multiple attempts to resolve this issue, United Airlines has refused to take responsibility for the error.I kindly request that United Airlines takes responsibility to resolve their error.

After being delayed hours and then forced to delay in ****** since it made me miss my connector, my bags never made on my flight. The United counter in HNL advised me to purchase what I need for the 24-hour delay and to file the claim. I filed my delayed baggage claim and I was told I would not be reimbursed fully for my interim expenses. I was given a small portion and told my expenses were excessive and united set a limitation on what they could reimburse me. Oddly, my travel companion who was with me from start to finish, and delayed bags as well spent almost 3x what I did and was reimbursed within a week of us filing our claims. I spent four hours total on the phone with United representatives who kept telling me they were not going to reimburse me. Over a month passes and I finally had enough and spoke to a manager and asked what the difference in my travel ******* and my claim that allowed them to reimburse him 3x my amount. They lied to me trying to justify it by saying he was delayed longer and he travelled with family members which was strange because we travelled together (not sure why they would lie). I determined the only thing different between the two of us was our demographic. I am not one to pull racism, but this was clearly odd that he didn't have to deal with the headache I did after spending on things that were clearly excessive. Both of our receipts varied and mine was actually justifiable. I will be filing a discrimination lawsuit.