ComplaintsforLiberty Justice Center

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  AFTER MAKING A DONATION IN 2019 BUT NEVER OPTING-IN TO ANY EMAILS, THIS ORGANIZATION SUDDENLY STARTED EMAILING ME -- ASKING ME TO DONATE. THIS IS A VIOLATION OF CAN-SPAM. THE WOMAN WHO RESPONDED IS THE ***** CHAIR, BUT DIDN'T EVEN ANSWER MY SIMPLE QUESTIONS. I EMAILED THE PRESIDENT AND OTHER EMPLOYEES, BUT NONE OF THEM RESPONDED EITHER.

  Business response

  12/23/2023

  CAN-SPAM Act exempts transactional or relationship messages. In other words, if someone makes a donation and gives you their email address, you are free to email them, even without expressly stating that you will email themT

  Customer response

  12/27/2023

   
  Complaint: 20952646
  
  I am rejecting this response because:  there's no "transaction nor relationship" when the purported transaction was 4 years ago and there's been no relationship since that time.
  
  Sincerely,
  
  **************

  Business response

  12/27/2023

  I have attached the email in question. It clearly is an informational email sent to inform our current and past donors and clearly has the required opt-out/unsubscribe link.
  ************** (not Dr.), has continued to harass our staff with these unfounded claims at our place of business and at their private residences. We are a law firm and are well within our rights to send that email (and as a reminder, the only email he, as a donor, has ever received). 

  Customer response

  12/28/2023

   
  Complaint: 20952646
  
  I am rejecting this response because:

  (1) CAN-SPAM Act exempts transactional or relationship messages.
  * when I point out there's no "transaction nor relationship" when the purported transaction was 4 years ago and there's been no relationship since that time, you now provide a different response that "It clearly is an informational email sent to inform our current and past donors and clearly has the required opt-out/unsubscribe link"...but it also mentions/seeks donations.  My original query was to understand why your 'firm' would suddenly, after 4 years [as you state this was the first email] start emailing a past donor and seeking a new donation when that donor never opted-in and/or you've had no previous contact
  * ************** (not Dr.):  because I do have an earned doctorate (Ph.D. in ************************ 2007) your statement appears libelous.

  * "harass our staff with these unfounded claims at our place of business and at their private residences:"  Either provide proof that I purportedly contacted your staff at their private residence, or issue a written retraction; else, your statement appears libelous.

  * It also came to my attention that ***************************** CFA may be expired
  
  **************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩