Customer ReviewsforThe Federal Savings Bank

**** ****, VP, telephoned early one morning and said the magic words "let me help you get your credit score to 750". What was so cool is those are words I used and use in my daily affirmations, therefore, I was sold. We had already dealt with other companies trying to secure our business, however, they seem to fall by the waste side! **** was so supportive, professional and caring. It began with the termite inspection report being on the wrong document, to paying down debt. **** was by my side. From the termite inspection to closing, **** made sure every T was crossed and every I dotted! You see, my loan was one no one wanted to touch, but for divine intervention and **** **** being on top of the situation, were we able to close, just like he said. It was an emotional time for all of us, but I couldn't give up, **** wouldn't let me. I love what transpired with this refinance process and would do it all over again with **** **** and The Federal Savings Bank! ******

Rahat was a consummate banking professional, and I look forward to the next opportunity to work with her!

In July 2024 I contacted ***** ***** senior Vice President (NMLS ******) as a mortgage lender for a Coop in *********. As a young professional first time home buyer I was apprehensive of the process. ***** reassured me the process would be quick, smooth, and that he would be readily available to guide me through the process. What occurred in MONTHS to follow was an absolute nightmare. Once I signed documents paid the $700+ fee for the application and appraisal fee he became elusive and arrogant. He was short, and rude in conversation and I was constantly being dismissed with phone calls or important questions such as an explanation of the point system or rate locking. He simply could not answer my questions saying we had time and redirecting me to his assistant. I was directed by him to sign a floating rate and that I had time to lock it in while my calls were unanswered, my lawyers for the coop calls were unanswered, paperwork was not completed on a timely manner and he was consistently promising things he did not provide. October 2024, 4 months after contacting ***** ***** I still did not have a final clearance to close. This is now awaiting over 30 days for the mortgage approval to close. The real estate attorney and I expressed our dissatisfaction with his professional abilities and his reply was to find another lender without problems. He said the bank could not give me the loan after waiting 4 months. He promised checks to be mailed to my residence covering the fees I paid but the checks were incorrectly written. He wanted me to correct the checks myself.l I refused and he wound up zelling me the money with another womans account. Be CAREFUL with who you deal with. This has caused me a great deal of issues I had to pay penalties for my rent extension. He told me the money came out of his pocket to reimburse me Im thinking because he didnt want it to go corporate.

Excellent! Smooth transaction. Our mortgage refinance was done in a reasonable time and effort. They got us the best offer.

**** is a true professional and a huge support through all things unknown (to me). He made sure I understood every step of the ***** process and helped make the refi super easy on my end. I highly recommend **** and The Federal Savings Bank team for all things VA Loan and Refinance.

Deceptive mail constantly being sent to me. I do not want a loan from them, they have sent mail that looks like a check, others are perforated annoying mail that I no longer even open saying "Available Funds Alert." I called them and asked them to stop, the guy was an arrogant jerk, and the mail continues to come in.

**** and ***** have been very professional and nice. They communicated effectively as we moved through the process.

Stephen exceeded all expectations. I have never seen anyone so proactive, diligent, knowledgeable, in touch with modern communication, and not afraid of Technology and progress. It was my best experience in customer service, and as a professional, a stature that doesn't run the street nowadays. I am happy with everything I have because I am convinced that Stephen did everything he could to satisfy my needs on this refinance. we have a six-month review of the loan. I am already excited about working with him again. Outstanding Thanks, Savings Bank

*** was great! He is exceptionally smart and knowledgeable about his field. I felt 100% confident he had my best interest at heart