ComplaintsforBraintree
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ***************************** and I created *********************** in ****, an internet consulting and educational school for adults teaching strategy and self development techniques for individuals and businesses Braintree is a payments gateway platform connecting eCommerce companies to different payment networks to process payments using the web or mobile devices Braintree is a different service provider and payment processor than PayPal, although it labels itself as Braintree, a *************** to bring attention to the PayPal ownership.I was convince to use Braintree by a PayPal sales executive because it would be a Since June 21st 2022 Braintree has withheld all of my funds that were paid using their platform. I have reached out to Braintree numerous times asking why they are holding my funds as of today over $11,000,00 and have yet to disclose any reasons why.I have had to reluctantly borrow from outside sources to pay my expenses when my $11,000.00 sits with Braintree.To add insult to injury the same PayPal representative advised me to borrow from PayPal money at a high interest rate while they resolve issues with Braintree that cannot be explained the purpose of withholding my funds.This is unethical business practices and it cost me money to adapt my website to another platform that clearly isn't a better fit for me.I'm not even certain if I want to use PayPal since it was them convincing me their newest platform Braintree was so much better. Only to hold my funds and then try to loan me money.This has cost me stress, loss of sleep and an overall feeling of being swindled not to mention the embarrassment it has caused me borrowing money from individuals who view me as a sophisticated business owner.They need to be sanctioned for misappropriation of funds and unethical business practices.I work hard for my income and want immediate action and answers. I will not allow their intimidation tactics as if I have done any wrong doing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Contact Information
222 Merchandise Mart Plz Fl 8
Floor 8
Chicago, IL 60654-1070
Customer Complaints Summary
29,067 total complaints in the last 3 years.
9,864 complaints closed in the last 12 months.