ComplaintsforStrike

• Initial Complaint

  08/29/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I bought a large amount of Bitcoin From this company and they had the nerve to take the money from my account and close my account with them and tell me I cant have the funds and the funds will be with them until..... What is wrong with these people and this can't be legal I've only gotten very quick and rude emails and from this company I'm going to the *** after this complaint Send my money back to my account or send my ***

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have.been charged $50 from my purchase with them and was told I will not have the access to the Bitcoin I bought until June 12th!! That is ridiculous and unfair. Their advertisements within their a** states that the transfers will be and can be accessed quite soon after purchase. I would never have initiated a transfer of $50 for my bank account with them for a purchase of Bitcoin if I knew that I had to wait over 2 weeks to even have access to it. My bank is sucked in the funds so why does no one have access to it for 2 weeks? I want that $50 return to me immediately. I would no longer like to do business with this company. I feel like their claims are too entice users to spend money that they can then use for the two weeks that they say it takes to settle for whatever they choose I don't know longer believe in their business morals or practices.

  Business response

  06/10/2024

  Please see attached letter response to Complaint #********, submitted on behalf of Zap Solutions, Inc. dba Strike.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid R35k into strike over a week ago. Support told me they got the money but refuses to apply it to my account. It is impossible to reach anybody at the company as I have tried every support platform there is. This is a fraud company that stole all my money.

  Customer response

  03/27/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I fell victim to a crypto investment scam and lost ********* USD, money was transferred from my Strike account and I reached out to Strike for assistance or reimbursement since I hold them liable for failing to protect me and comply with AML and CTF regulations, by allowing transactions to go trough while pattern was obviously indicating to a "Pig Butchering" scam as described by ******. I have received no response from them apart from the fact that they are investigating, please urge Strike to give me a proper response, based on my request and allegations.

  Business response

  12/28/2023

  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond on behalf of Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by ********************
  
  Please see attached our response to this complaint. 
  
  Sincerely,
  
  /s *********************
  
  *********************
  General Counsel
  ************************************

  Customer response

  01/17/2024

   
  Complaint: 21045554
  
  I am rejecting this response because: 

   

  Thank You for extending this email portal to provide The BBB additional 2 .pdf letters to humbly reject the response i received on 1/4/24 from
  Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by ********************
  
  
  i, *******************, have attached 2 response .pdf letters that have been sent to Zap Solutions **** d/b/a Strike in the last 3 weeks regarding my dispute with them
  that i feel is not being addressed in the spirit of cooperation to resolve this matter.  
  
  
  This case involves 7 transactions from my account with "**********************"all to the same address which i thought was my account and it turned out that the customer service of the destination address was providing me and therefore Strike the wrong or fake deposit address i thought was my own.  
  
  
  Please see the attached two .pdf letters of which i am waiting for further understanding and response from Zap Solutions, Inc. d/b/a Strike to complaint ID #********, yet i have not received anything after sending the first "Strike Dispute" letter previously sent to BBB and now totaling 3 letters.
  
  
  Sincerely,
  
  
  *******************
  ***************
  ***************
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to get verified through this company for several days now and they keep denying me saying that "your request was denied as we were unable to authenticate your account. The account verification process is based on an assessment of different qualifications. Due to compliance reasons, we are unable to provide further information. Our customer support team can only confirm that we sent this message and assist with technical issues only." I gave them everything that they requested... My birth date, social security number, a picture of the front and back of my driver's license with my correct address and they still want to tell me I did this two times and finally the third time what I had wrote you that was quoted in the quotation marks was the last thing they told me telling me that I cannot sign up because my credentials don't match and that's a bold-faced lie ?? I could be making mad money right now with this company and they're going to deny me the ability to do so that could be a million dollars right there in my pocket through them and that really makes me mad and they owe me for denying what is rightfully my opportunity to do so ??????

  Business response

  05/19/2023

  Hello,

  Please see the attachment below from our Legal Team and let us know if any additional information is needed.

  Thank you.

  *****************************

  Strike Customer Support

• Initial Complaint

  04/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  - Account was shut off sometime between march 18 and april 1st 2023 with no reasoning communicated - Access to deposited funds has been removed - Around $600 in digital assets taken/locked - No responses from support as to how to access deposited funds.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had $1000 withdrawn three times from my bank account. The first transaction was on May 14 @ ****, the second was May 27 @ **** and the third was on July 20 @ ****. I have an acquaintance named *** (phone ************) who told me to download the app on May 14 so he could pay me back some money he owed me. I sent him the verification code after I downloaded the app. He said to send a request for $200 and it ended up being $1000 in bitcoin. I told him what happened and he said he contacted Strike. He said the transaction from May 14 was to be reversed. I followed up with him on May 27 and he said he reached out again. Again, I received a code and let him know but another $1000 was taken out. He said it was supposed to be rectified on May 28 but I followed up on my own. Upon following up with Strike they said all transactions are final. However, on July 20 another $1000 was taken out of my bank account without me having interacted with *** or anyone else. I also did not interact with anyone from Strike to authorize this transaction. I do not want bitcoin. I was simply trying to use the app someone requested. I want my money refunded in full. I did file a complaint in on 8/9/22 (BBB case #: ********). The case was closed on 10/4/22 due to the company not responding. I did include additional information regarding the company's address on 10/11/22. I want to try one more time to get the issue resoloved.Please email or call me at ************ for any other questions.

  Business response

  01/13/2023

  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond on behalf of Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by **************************
  
  Please see attached our response to this complaint. 

  Sincerely,
  
  /s *****************************
  *****************************
  
  Assistant General Counsel
  *********************************

• Initial Complaint

  09/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed for strike app and I provided scans of my ID and full SSN number but I didn't receive any communication from support team and the account was instantly closed.

  Business response

  09/27/2022

  Dear Better Business Bureau:
  
  We have attached a letter (PDF) with our response.
  
  Regards,
  Strike Support

  Customer response

  09/29/2022

   
  Complaint: 18032913
  
  I am rejecting this response because:

  Information provided in company response is misleading. They say "request to open an account was denied because we were unable to authenticate her information" but account got opened and I connect my account with bank afterwards and only after my account got closed. 

  
  

  
  
  Sincerely,
  
  ***************************

  Business response

  10/04/2022

  Dear Better Business Bureau:
   
  Individuals who download the Strike app and provide their email address and phone number, and link a bank account via our third party service provider Plaid, are provided with initial limited capabilities while our financial institution partner *********** performs a know-your-customer (***) review. Full account functionality is provided only to users whose identities are verified through the *** process.
   
  In this case, our financial institution partner *********** was unable to verify Ms. ********* identity even after she provided further information, including her government ID and social security number. In addition, *********** found suspicious fraud indicators associated with the information that ******************** provided. Accordingly, we are unable to provide services to ********************, and we informed ******************** of this directly, in communications that we have already submitted. This result is mandated by federal law requirements that apply to regulated financial institutions.
   
  Furthermore, ******************** never deposited money to Strike, and accordingly, there can be no allegation of financial loss. Ms. ********* only complaint is that we are not providing services to her after we received her information, which we collected pursuant to federal law *** obligations. Neither Strike nor *********** is under any obligation to offer services to any individual, and in fact, we are forbidden by law from providing services to individuals whose identities we cannot verify. Again, respectfully, it is Strikes position that Ms. ********* complaint to the Better Business Bureau has no basis.
   
  Sincerely,
  *****************************
  Assistant General Counsel
  **************************************;

  Customer response

  10/04/2022

   
  Complaint: 18032913
  
  I am rejecting this response because:

  1) During application process with strike app via ****** chrome extension I did not have chance to see any legal information about account what will be opened

  2) No documentation was provided during application prosses 

  3) No information was given about additional review with *********** 

  4) I did not sign any documents to initialize *********** review.

  5) Strike blocked my account without any notification. I was not informed about this by Strike team I had to ask them via email to get to know what is going on with my profile. 

   

   

  Sincerely,
  

  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩