ComplaintsforBrite Dental Clark P.C.

• Initial Complaint

  09/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A little over a year ago I went to brite dental to have my braces removed and to purchase retainers. I was quoted $700 for the removal of the braces and retainers. I was also quoted **** if I wanted to start treatment over and get the prefect look I was wanting. I stated I did not want to start treatment over and later came back for the removal. The lady who removed my braces must have cut me because my gums bleed a little and I was were in pain for weeks. I went to their general dentist and was told nothing was wrong with my teeth or gums and that the pain and bleeding could have came from injury to my mouth from having my braces taken out and would go away. After I paid $700 I was offered another option and quoted **** to have braces put on my upper teeth and retainers for the upper teeth. It didnt make sense for me to pay **** when I could just pay **** and start treatment over. I was kinda disappointed because why offer me that option after I had already spent money. When I spoke to the dentist I explained that to her and she stated they could work something out as far as price and call me back. Never got a callback. Now fast forward to June 2023 I come in for replacement retainers. Im told they I could get replacement retainers but should get braces as my teeth had moved. We spoke in detail about my concerns for my top and bottom teeth. I told her I did have issues with the bottom teeth but was more focused on the top. She agreed the top needed work and the bottom wasnt as bad. I was given the same options and price as last time. **** for upper and **** to start treatment over. I reminded her of the $700 I spent last year and how I basically could have just started treatment over. She told me she would speak with ****** as far as price. After that she told me for an extra $500 I could get Invisalign for the bottom teeth. She stated it would give me the prefect look I was looking for without so much more money since I had concerns about the how much I had spent previously. I thought that maybe this was a deal and that I would get the results I was looking for. I get my braces and do the steps to order the retainers. After I went to pick up my retainers and I put them in the dentist tells me that the retainers wont make my teeth prefect. I say what do you mean because thats what we discussed at the previous appt. She says not to worry about it as everything should be find and more retainers could be ordered to fix anything else. I was given 3 sets of retainers and told to wear each one for two weeks and that I can always go back and start over if I dont like something. A few weeks later when I come in for my tightening on my braces I bring up the situation again. I explain to her my expectations and how Im not seeing a difference. She tells me she wants me to be happy with my results and offers me a refund. She tells me how ****** the manager is gone but will be back next week and I could talk to her about getting a refund. They take pictures of my teeth and I leave. I come back next week only to be told since I have the retainers I cant get a refund. I stated I didnt ask for one and was more concerned about my results. I explained how Im not seeing any results. I was told to just make sure I wear the retainers I state I have but I took them out because I thought I would be getting a refund. I was told to start my 3rd and last retainers and that after awhile of fixing my teeth it would be the retainers I keep and that I could use the 3 retainers I have to do do treatment over and fix anything. I wear the 3rd retainer for the two weeks and start the treatment over. I dont see any improvement in my teeth.I go to get my braces my tightened and tell the dentist I am not happy with my bottom teeth. I state nothing has changed and with even looking at my teeth she tells me it has just not the changes I expected since I didnt get braces. After this I speak with ****** and she offers me $150 refund or I could get a discount on my braces. I state I want to speak with the dentist because I need clarification. After waiting a long time I have to leave. I set up an appointment to speak with ****** and the dentist. The dentist looks at my teeth and I tell her my teeth are not aligned like they should be. She tells me I should get braces and that she only offered me Invisalign because it was cheaper and not to fix my the issues. She states how Invisalign cant fix the issues with my teeth. My thing is why offer me something that isnt going to work? And how come Invisalign cant fix certain issues when I know people who have prefect teeth from using them. ***** comes in to get me the price and we go over everything. She quotes me **** for the bottom. I say you told me it would be **** to start treatment over why would I pay another **** that would make it 3k. She said the price changed from last year and that another option I was given last year was $****. I state you never told me a quote of ******************************************* that price of **** and **** so it changed from a few months ago? She says that now I need major work and that is why it cost more. How does that make sense? The dentist said the retainers/ Invisalign did their so are my teeth now in a worst state then before? I ask for my pictures from August 2023 but there are no pictures from august. I stated the dentist definitely ordered pictures and everything. She says the dentist can do that just to look them over later. What sense does that make? How does it help me to not look at my teeth but say I need x,y,z done then take pictures to look over my mouth and not upload them? I tell them the trust I had in them are gone. She tells me she will still give me $150 off what I owe for my braces. That doesnt answer any of my concerns or solve anything.

  Business response

  10/20/2023

  Good morning.

  This is ***************************, I just received this complaint today, I will go over it and speak to Dr. and ******. As soon as I get an answer I will get back to you. 

  Customer response

  10/27/2023

   
  Complaint: 20648399
  
  I am rejecting this response because: it offers half truths, doesnt address the right matter,  doesnt offer any explanation as to why the Invisalign didnt work, reason for me being overcharged for more treatment or even a refund

  
  Sincerely,
  
  ***********************

  Business response

  11/02/2023

  The treatment that was selected for the lower arch was "active retainers". This is completely different from invisalign.

   

  Invisalign is a more comprehensive treatment option that involves more significant number of trays, and precise movements on the teeth. Attachments are bonded to the tooth surfaces to aid with retention and movements. This option comes at a more significant cost than active retainers, and can range from $4500 - $6500 depending on the case. 

   

  As the patient was not highly concerned about the lower teeth, and we understood she just want to try to improve the alignment of her lower teeth, the option for active retainers was offered. 

   

  We would like to work with the patient to settle this matter. We would like to know what we can do to satisfy her. 

   

  ---
  

  ***************************
  Brite Dental PC
  Orthodontic Dept.
  *******************************************************************************
  Phone:**************
  Fax: **************

  
  

  Customer response

  11/02/2023

   
  Complaint: 20648399
  
  I am rejecting this response because:That is correct I wasnt highly concerned about my lower teeth however the dentist and I did speak in detail about what my issues with my teeth. We actually spoke about the issues with my teeth at my appointments in 2022 and 2023.
  The dentist herself said my lower teeth didnt need much work and that it was another effective and inexpensive situation.
  Never was the difference between active retainers and Invisalign discussed.
  However the dentist stated it would address my concerns with my lower teeth and at a cheaper cost. She stated how the active retainers could easily and effective fix my lower teeth. 
  
  
  I came in for replacement retainers so it didnt cross my mind that I would be starting treatment again especially on that day. I dont just make on the spot decisions so in that moment I wasnt prepared mentally or expecting to spend a large sum of money. However the dentist stated the replacement retainers wouldnt do a lot for my upper teeth and they would remain crooked but it would be ok for my lower teeth.
  At that point it seemed like a waste of money to get replacement retainers. I didnt want my teeth to remain crooked so I agreed with the braces. I was then offered a solution for the lower teeth and I agreed because I was told it would do more than the replacement retainers and fix my concern for my teeth. 
  It was told to me as a way to get everything I wanted without spending a ton of money. It was made to seem like a good solution and deal. What would make you guys think I wanted to spend almost 4 times more money on something that wasnt going to fix my teeth if I didnt want to waste money? Why even offer me the option?
  Why not just let me get the braces for the upper teeth and regular retainers for the lower teeth? Why waste my time and money? 
  At this point if you guys actually want to satisfy me then provide me with a refund of what I have paid so far so I can move over with my life. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started going to Brite Dental last year November 2021. I wanted Dentures after two extractions were done . I waited all Winter having Impressions done and finally this year in the Spring they were finally done, I had problems with fittings and had to return several times for adjustments. The last time I went I saw a new dentist *********************** who said I would be referred to a Specialist and I would get my money refunded. This was told to me on June 27, 2022. I have yet to receive my money for ******** . Each time I call they won't answer the phone and when they do the manager isn't there or out sick. I called the Regional Manager named ******** and spoke to ****** who said she would call me back and never did. I did receive a call from ****** on 8.1.22 saying I would get my refund. Where is it as I'm still waiting. I'm a Senior living on a Fixed Income as I need to see a Specialist and the lack of funds needed their holding I need. Why won't these people refund my money?? What's the hold up?? This is a Blatant disrespect for Seniors and no concern about their situations. Really ******************** and they need to stop playing games and lying to people that work hard all their lives only to have Theft by Deception done to them. It's not right and I want my money!!!!

  Business response

  09/01/2022

  Dear ******************************

  Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future.

  Please feel free to reach out to ******** if you have any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance. My phone number is  ***************. Thank you!

   

  
  

  ***************************

• Initial Complaint

  07/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dentist messed up my mouth they pulled a tooth and stitched up tissue in my mouth almost which left a Oder and also causing me to have serval surgeries which also causes me a lot or Pain

  Business response

  08/15/2022

  Dear: ************************* , thanks for sharing your feedback. Were sorry your experience didnt match your expectations. It was an uncommon instance and well do better in the future.
  Please feel free reach out to ******** to ******************* that's our General manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
  
  
  

• Initial Complaint

  04/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an appointment for teeth cleaning at 11am and walked in at 10am and waited for 11am and was told they are running behind schedule, after waiting until 12:30pm, they tell me unable to take me today. They wasted my time and showed no remorse. I am reporting to make sure this does not happen to anyone.

  Business response

  05/05/2022

  Hello, ***********************

  I'm sorry for the bad experience. I understand your frustration, I'm the general manager for the company at Brite Dental and  I'm sending you my information so you can contact me and we have a better clarification of the situation.

  My phone number is ************** Thank you and again I apologize on behalf of the company. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩