Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date 4-5-20/22 In 2018 I had an airflow Furnace installed by DS ************************************* On April ***** i contacted the company because the furnace stopped working. I was informed that the parts were guarantee for 10 years under that warranty. He doesn't want to honor the agreement, but charge me for them instead. I tried to contact him to discuss the matter further. He seems to refuse to talk with me.He hasn't returned my call. He was angry and refuse to provide the service we agreed on.
Business response
04/17/2022
Hi Mr. ******************************************************* spoke with you on April 4th. I explained to you the warranty process. I never said that I would not honor your warranty. I only explained to you that your equipment was install in 2018 and there is no record of serving since the time of installation. (Meaning that your equipment has been properly maintain in order for the warranty to be honored). Your equipment has a 5 year parts and 20 year heat exchanger warranty. You can call me for scheduling when your ready to proceed. Sorry for this misunderstanding!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.