ComplaintsforSherman Property Experts

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Entered into a contract with Sherman Property Experts on 10-30-23 and signed by both parties on 11-4-23 on the purchase of a property at *************************************** ******** and have not heard from the company and have made numerous calls to no avail. The person that executed the contract is ******* contact #************ but the signature on the contract is ************************* contact # ************ email ******************************************************** Attorney *********************** ************************************************ ************ email **********************************************. Contract stated within 15 days to give access to property which was given keys to attach lockbox for contractors to easily gain access. We are supposed to close by next weeks end and I haven't heard anything after I spoke with ***** last week 11-27-23 @ 4:43 promised a return call by 11-28-23, haven't heard from Sherman Oak Enterprise LLC which is the name of the company and linked to Sherman Property Enterprise website. Appears to be fraudulent company and website. Telephone on Sherman Property Experts telephone is linked to a closed ******* Restaurant in *****************. I need answers to the legitimacy of this Company. Attached is a copy of the signed document and names attached to contract.

  Business response

  01/02/2024

  I hope this message finds you well. Firstly, I want to sincerely apologize for any inconvenience you've experienced in attempting to contact us and for the delay in our response. Your concerns are of the utmost importance to us, and we take them very seriously.
  I have thoroughly reviewed the details you provided and would like to assure you that Sherman Property Experts is a legitimate company, and we are committed to resolving the issues you've raised promptly. I understand the urgency of the situation, especially with the impending closing date.

  
  To address your concerns:
  Communication Delays: I apologize for the lack of communication and the unfulfilled promise of a return call from ***** & *******. At this point now our office admin ****** has reached out to you and I'm happy we're coming to a mutual agreement. 

  Legitimacy of the Company: I want to assure you that Sherman Property Experts is a reputable company, and your transaction is being handled with the utmost professionalism. I have also noted your concerns regarding the telephone link to a closed restaurant, and we will investigate and rectify this discrepancy immediately.

  Access to Property: I understand the importance of timely access to the property as per the contract terms. I will ensure that you receive the necessary information and assistance to access the property promptly.

  Attached to this, you will find a timeline outlining the steps we will take to address your concerns and ensure a smooth closing process. Additionally, I will personally monitor the progress and keep you informed throughout.
  Should you have any immediate questions or require further assistance, please feel free to contact me directly.

  
  Once again, I sincerely apologize for any inconvenience you've experienced, and we are committed to resolving this matter to your satisfaction.

  
  Thank you for bringing this to our attention, and I appreciate your understanding.
  

  Customer response

  01/08/2024

   
  Complaint: 20961876
  
  I am rejecting this response because: the business is not responding in good faith. There has been minimal response with another party **************************  I spoke withe her on December 21, 2023 where she mad the initial contact and again on January 3, **** where I reached out to her. Still to this date there has been no additional contact on the resolution of this matter. ****** assured me she would reach out daily to let me know when the attorney and title company would be available to close. Still haven't heard back even after I have called and left messages.  The response from the BBB is appreciated but it shows excuses and the process the showed up to the point of the contract being sign but not being executed.  If the business is to buy homes then they have not met their burden of proof as to the completion of the contract and professionalism.  
  
  Sincerely,
  
  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩