Customer ReviewsforOak Street Health/Corporate

They showed up at my door wanting me to make an appointment and They harassed me by using a roto phone service to call me from different numbers because they messed up my appointment by canceling it and expecting me to schedule another one the staff is very unprofessional and rude

My appointment on August 19, 2024 at **********************************************, *******************************************************************************, were quickly diminished when I encountered several homeless people hanging around outside along w/the security guard. I don't remember the receptionist greeting me, asked for my ID, ******** card, my phone number, emergency contact information, I did question her why she needed that information when I had already given an associate this information 1 week ago by phone, no valid answer; minutes later I see a homeless women walk in then another & another walked towards the back? I waited about 7 minutes then was called into a room, was told to read standard disclosures & then my picture would be taken later; she explained her camera wasn't working at the time. I immediately questioned her why a picture & are you also a respite center? She said; picture goes in your chart to make sure it's you & yes a respite center. I said; no I will not let you take my ***************** center is not safe, unsanitary & this is supposed to be a doctor's office. I told her if they would charge ******** if I rescinded my appointment, she said no! I told her "I'm not opposed to homeless people getting cooled off," but I don't feel safe & feel my health would be in jeopardy. Oak Street Health does not have my best interest at heart, my value, my time and my trust. Oak Street Health does not portray what their commercials advertise. Unfortunately too many flaws were noted within 15 minutes of being at *** Street Health facility. I do not recommend. I will stay at ********* where they are professional & value me as a patient.

Have not had good health care, the past year and a half at the Summit Avenue, Greensboro location. Learned that Shanna Stowe who I had been assigned, is nit a doctor, but a Doctor of Nursing Practitioners. I found out it takes 40 months approximately to get this degree, less than a year She inaccurate referred me to 2 specialists twice. It takes 2 weeks for a referral. Wrong one referred, start over, referr somewhere else. Then a call is made, and wait for appointment. Delay in treatment of problem. I was diagnosed with lymphodema by doctor at emergency room sent to primary care ' Stowe. She said "You know there's a clinic." Nothing else said for a year and a half, neither by Cone Vein and Vascular that she sent me to. They sold me stockings and. told me to elevate my feet. I saw Stowe for exams, and she only said my swelling g didn't look so bad that day. A week and a half ago, an ambulance took me to ER, had congestive heart failure. Administered lasisk for 2 days, feet went back to normal size. Have keep wearing g stj mvz for condition Pharmacist told me his wife had it, and had pumps to put on her legs. Nobody had mentioned them. I had to call mor than one to get Vein to order them and then to get instructions. Shanna Stowe never mentioned them Vein speciast bound my legs and ankles with ace bandages with bariatrics socks. Couldn't wear shoes. Found the recent swelling due to congestive heart failure. Misdiagnosed. Stowe had canceled her last appointment with me a few weeks ago because she wasn't going to be there. Rescheduled. Wasn't there the next time either. Saw nurse. Had planned to ask her about swelling. Didn't receive answer. I feel my health has been jeopardized and have gone through much misery this past year andva half. I came in with leg wound to see her last year. She wasn't available, so Dr. Shah saw me and immediately referred me to the Wound Center. I went for 6 weeks to heal it, because of his immediate attention. He's now my DR!

Was not impressed. The doctor I saw refused to prescribe needed meds & wasn't interested in my health concerns. She couldn't leave the room fast enough. They don't provide good health care. Wouldn't recommend

Been calling for almost 2 weeks with no response! Tumor found on scan and no follow up!