ComplaintsforCheapTickets.com

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Initial Complaint
10/08/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
On Monday night 10/7/2024 I purchased a ticket. I was charged for the ticket and $563.94 was taken out of my account. I was issued an e-ticket. My ticket was then canceled without my permission. I was then told that my money would be returned to me in 3 - 5 business days. The problem with this is that by that time the price of the ticket is refunded to me the overall cost of the ticket will have gone up considerably. The agent was also unwilling to ******* adequately resolve the matter. I am beyond disgruntled and will be contacting everyone possible to file a complaint.
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I bought my ticket from Cheaptickets to travel on ***** Air to depart ***** on July 14th to *** and return on July 29th. On July 28th I was admitted on emergency at the ******************** and was diagnosed with ************ and tail end Covid. I called Egyptair from the hospital that I may not be able to travel on the 29th. They asked me to call Cheaptickets. I did. I asked to be rebooted since it was a medical emergency. They refused and I had to buy another ticket and had to wait for another week before I could travel back. Till now, Cheaptickets is still informing me that they have sent my complaint to ******** and it is under review. Meanwhile, I visited the *************** in ******* where I was told emphatically that it is Cheaptickets who is supposed to process my refund. I am reporting cheaptickets to BBB to assist me in getting my refund and for Cheaptickets tickets to compensate me for the inconvenience caused. According to ****, I am entitled to a refund and I am not supposed to go all this since I was under a medical emergency.
Initial Complaint
09/17/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Hello, This past Sunday September 15, I purchased two tickets to ***** at *********************************** . Today, our Credit Card was charged in USD dollars when it was our understanding cost was in CADs. Today when I consulted with an agent of the site cheaptickets.com, they guided me to the "small print" where it says "price in USDs". This message only comes out at the very end when you are confirming your purchase and in small letters. The website does not disclose anything before that, at all. I will like to submit a claim so that the website returns me the 30% of the value of the tickets related to the USD-CAD conversion and so that this is of BBB knowledge to ensure this site add all required information to ensure transparency and avoid other Canadian citizens falling for this scam. Consumers have the right to know what currency price is at from the very beginning as it is an important part of the decision making process. Please let me know how you can help me reinforce this necessary update on their website to avoid more people scammed. thank you kindly, Regards, ****** ******* ************
Business response
09/24/2024
25 Sep 2024

Better Business Bureau
Cheap Tickets: Chicago & N. Illinois
Complaint Department
RE: CheapTicket Case # 03507179

Dear Better Business Bureau,

Thank you for taking the time to contact Cheap Ticket regarding an issue from our customer. We appreciate the Better Business Bureau (“BBB”) allowing us time to address the comments and concerns brought to our attention.

CheapTicket is responding to the consumer complaint from Ms. Yasmin Patjane (BBB case number 22297298) regarding a flight reservation.

Our records indicate that Ms. Patjane booked a flight reservation with Brussell Airline. We understand Ms. Patjane requesting a refund for the difference due to the reservation being charged in USD.

We understand the hassle this may have caused. However, we would like to inform Ms. Patjane that she booked this reservation through CheapTicket US (Point of Sale) at www.cheapticket.com.

Additionally, we have verified that the final checkout page clearly indicated, just below the total amount, that all prices are quoted in US dollars. Also, we validated that reservations are non-refundable and changes are not permitted as per airline policy.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
Shivam Saini
Global Traveler Resolutions Team
Customer response
09/30/2024

Complaint: 22297298

I am rejecting this response because: The website does not indicate it is a USA website, it is neither visible that the charge is in USDs in any screen as the flight is being booked. Neither is the currency or the country where the url is based out of, indicated in the receipt obtained from the tickets purchase.
the website has to disclose in visible spots within the different screens that it is USA based website, and that flight prices are charged in USD. The currency is only indicated at the very end of the transaction process, where the customer has confirmed all information including credit card, and more over, it is indicated in the "small print". the information required to make an informed decision is not transparently disclosed to the customer. the website is responsible to refund me for the difference in price I paid due to payment charged to my CC in USDs. And they are responsible to add changes to their site to accurately and transparently disclosing this information so that no other customer falls through the same lie.
If the website is available to customers in other countries, they should have full responsibility to be transparent and clearly outlining such important information throughout the different screens to book a flight. Moreover, the currency should be disclosed from the very first screen.

Sincerely,

Yasmin Barroso Patjane
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a ticket *******-*****, round trip. On August 8, 2024, Aeromxico should travel and make a stopover in ****** to return to ******* on August 9. Unfortunately, my mother was hospitalized yesterday, August 5, 2024. I do not have telephone access from ******** and this situation is force majeure. My daughter said this company would charge me an additional $2,000 and they didn't even take it. Keep in mind that I purchased insurance which I can attach to this complaint. I needed to change my trip to August 23 because I work and live in *****************. For this reason I am forced to start this complaint and wait for them to return the money they charged me for the trip from ***** ******** to ******* **********. I hope you can help me because this company should not refuse when it is a force majeure reason.
Business response
09/24/2024
Thank you for taking the time to contact ************* regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia group is responding to the consumer complaint from *** ***** ***** for her AeroMexico refund request due to her mother's death/Illness.

Our records indicate that *** ***** booked Booked two one way flights from departing ******* to ****** on 15th Jul with UA and coming back on 8th August with Aero-******. *** ***** took the outbound flights and arrived ********, ****** but then her mother was hospitalized so she had to change the flight dates from 08th August to 23rd August.

She contacted our frontline to change the dates, however she was asked to pay 220 Change fee plus the fare difference as per the Aeromexico change policies. Since it was amount to pay, the frontline agent suggested her to book a new ticket and get the original one canceled so we can file claim on AM website.

We are sorry to learn about the situation. Please note that we contacted ********** to request refund and since they asked for the medical documents, we got back to *** ***** and she provided us the documents which we sent to the airline. However, we have not yet received any response from them.

Since it has taken this long and we're not aware how much time, ********** is going to take more on this, we have decided to refund *** ***** for her original return flights, at our end.

Accordingly, we have refunded ****** USD to her master card ending in 2529. She can expect the funds to reflect in her account within 7 business days.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
***** *****
Global Traveler Resolutions Team

Regards,
*******
Customer response
09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
06/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
While shopping for a last minute weekend vacation, upon confirming my purchase of a trip from Cheaptickets on the online app, received an error "we were unable to process your card, please check with your financial institution". I tried several times with several cards with the same error. Woke this morning to multiple charges and Cheaptickets are ducking responsibility. I was unable to travel this weekend due to no availability to have for check ins and deposits for my rental car. Thanks to Cheaptickets, I was unable to travel and still dont
Business response
06/10/2024
June 10,2024

Better Business Bureau
******* ***** ************************ Department

RE: CheapTickets Case 03001665

Dear Better Business Bureau,

Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

CheapTickets is responding to the consumer complaint from Ms. *********************** (BBB case number ********) regarding an unconfirmed booking. We understand ************** is requesting clarification on the error that occurred at the time of booking and struck transactions.

Upon further research, we are unable to locate an CheapTickets account related to ************** complaint. We respectfully request that ************** provide us with the email address used to book the reservation, the itinerary number or the registered email address. The requested information will enable us to appropriately address ****************** concerns.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Regards,
Yash S
Global Travelers Resolutions Team
Initial Complaint
06/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went on cheaptickets.com to book a round-trip flight from ***************, ******* to ************, **********. I was given the price of $331.22 but when I went to pay it switched to $401.22.I thought the first time I did it, it was a mistake so the second time i tried to book the flight I took screenshots as evidence.. sure, enough same the same bait and switch scam occurred as you can see from my screenshots
Business response
06/05/2024
5.June.2024

Better Business Bureau

******* ***** ********************************** Department

RE: CheapTickets.com Case #********

Dear Better Business Bureau,

Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

CheapTickets.com is responding to the consumer complaint from *********************** (BBB case number ********) regarding flight bookings online.

Our records reflect that *********************** was trying to book a flight reservation through CheapTickets.com but could not book due to change in price. We understand the trouble *********************** had to go through.

Please note that the airlines use dynamic pricing model due to which the prices keep fluctuating as per the demand, hence cannot be guaranteed until the reservation is confirmed.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
*************************
Global Traveler Resolutions Team
Initial Complaint
05/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 5/20/24 I attempted to purchase round trip airfare using CheapTickets.com. The total airfare was $767.86. Upon confirming all information and providing my card information the site said they were unable to complete the book g and to wait a moment and try again. When I tried again, the site charged my card twice and did not book any airfare. This took $1,307.80 from my account, draining it completely. Upon speaking to the customer service agent via chat, I was told to wait 7-10 business days. I escalated it to their Escalations Team to try and get a resolution, and was advised there was none after 59 minutes of chatting with a supervisor. The supervisor then called me when I said I would be escalating my complaint to BBB, and repeatedly asked me to hold off for 7-10 days. I informed the agents that I now have no money to pay bills due to the double booking, and the only advice I received was to not try booking again until the charges dropped in 7-10 days. I live paycheck to paycheck, and now have no longer for food or bills because their site told me their booking did not go through, advised me to try again, and then charged me twice without booking anything.
Business response
05/22/2024
22 May 2024

Better Business Bureau
******* and **************
Complaint Department

RE: Cheaptickets Case # ********

Dear Better Business Bureau,

Thank you for taking the time to contact CheapTickets regarding an issue with our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

CheapTickets is responding to the consumer complaint from ***************************** (BBB case number ********) regarding flight booking double charges.

Our records indicate that on May 20, **************** tried to make a round-trip flight with their **** XXXX-7038 card and was charged many times . We understand **************** is requesting a refund of the charges.

After a thorough investigation, we found that **************** attempted to book the reservation twice with ************ but encountered difficulties during the booking process. Fortunately, all charges on their account have been canceled by CheapTickets. Its important to note that the amount may take 35 business days to appear in their account. We kindly recommend that **************** reach out to their financial institution for further assistance.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
*******
Global Traveler Resolutions Team
Initial Complaint
05/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 24,2024 I booked a flight with CheapYickets from ********* to ************ scheduled for *** 24,2024 and a return flight on *** 28,2024 for $338.21 and I also paid for the insurance $26.21 in case I had to cancel this flight ... well the friends I was to visit mother is being moved to hospice this week and they do not expect her to survive more than 5 days ... so today I called CheapTickets to cancel and I was told that my ticket with American Airlines was non refundable and my insurance did not apply in this case.
Business response
05/17/2024
17 May 24

Better Business Bureau
******* ***** ************************ Department

RE: BBB Case #********

Dear Better Business Bureau,

Thank you for taking the time to contact ************* regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

************* is responding to the consumer complaint from *************************** for Itinerary(s) ************** regarding a refund request for her flights booked with American airline departing on 24th May'24.

Our records indicate that **************** booked this reservation on 24th April'24 and it was booked as a non-refundable reservation because it was booked in a basic economy class.

Please note that as per airline policies, the basic economy fare always remain non-refundable and non-changeable. This information was mentioned on the booking confirmation and also displayed on the site when the reservation was being booked.

We understand that **************** wants to cancel the reservation due to medical reasons of his friend's mother however, please note that Airlines only offer refund for the medical circumstances of the passenger who is booked on the ticket. The medical reports should be of the passenger itself or the blood relation of the passenger. However, this is not the case here therefore, we are unable to file the reservation for the refund.

We are sorry to inform that the airline or ************* can't refund in this case according to the policies. **************** can contact their insurance provider directly at ************** or at ************** to check if they can do something in this situation. Their policy number is 24115X04XN.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
*********************
Global Traveler Resolutions Team
Initial Complaint
04/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I company saying they work with cheap tickets.com to optimize their hotel rooms scammed me out of ***** and wanted another ******. Now I wont pay so they wont give me my ***** deposits back. I dont care that they owe me commission plus bonuses. I dont want that. Only the ***** I put down as deposits.
Business response
04/23/2024
24 Apr 24

Better Business Bureau
******, ****** & ******************
Complaint Department

RE: BBB Case #********

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from ******************* for his hotel room scam. We are sorry to hear ****************** experience and all that he had to undergo.

We have reviewed the screenshots shared by ************** containing the information regarding a scheme/programme that he was engaged in. We would like clarify that CheapTickets doesn't own or operate any such schemes/programmes and has no relation with the one ************** seems to be a part of.

CheapTickets has no control or intervention in this matter and, in this scenario, we would recommend ************** to get in touch with his bank/financial institution or his local authorities to check the options available to him in this case.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
*********************
Global Traveler Resolutions Team
Customer response
04/26/2024

Complaint: 21612002

I am rejecting this response because the company says they are affiliated.

Sincerely,

*******************
Business response
04/30/2024
30 Apr 24

Better Business Bureau
******, ****** & ******************
Complaint Department

RE: BBB Case #********

Dear Better Business Bureau,

Thank you for forwarding the consumer rebuttal from *********************** (BBB case number #********). Thanks for providing the further details of the issue.

We have reviewed the information and screenshots shared by ************** containing the information regarding a scheme/programme that he was engaged in. We would like clarify again that CheapTickets doesn't own or operate any such schemes/programmes and has no relation with the one ************** seems to be a part of.

CheapTickets or Expedia has no control or intervention in this matter and, in this scenario, we would recommend ************** to get in touch with his bank/financial institution or his local authorities to check the options available to him in this case.

If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
*********************
Global Traveler Resolutions Team
Initial Complaint
03/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a ticket. Accidentally put in the WRONG date. Canceled the ticket bought a new ticket for correct date. Bought travel insurance. They still would not give me any type of refund only some credit towards future flight. Plus charge for cancel fee.
Business response
03/18/2024
March 18th, 2024

Better Business Bureau
******* ***** ************************ Department

RE: CheapTickets Case 02543220

Dear Better Business Bureau,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***************************** (BBB case number ********) regarding his flight reservations.

Our records indicate that **************** had confirmed flight reservations with American Airlines under itinerary **************. We understand that **************** is requesting the refund of the reservation as he had selected incorrect dates while confirming the reservation.

Upon receiving the case, we have reviewed the booking details and the terms and conditions linked with the tickets which states it is non-refundable upon cancellation. The tickets are now eligible for credits only which is valid till Sep 22, 2024. Please note that any fare difference incurred will be collected while rebooking the flights.

Cheap Tickets serves as a third-party intermediary for travel providers, such as American Airlines and our customers. As an intermediary, Expedia is not liable for refunds based on the actions of the travel providers. Our Terms of Use, to which **************** agreed prior to making this reservation, makes this clear:

The carriers, hotels, and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the ***************** The Expedia Companies and the **************** are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Expedia Companies and the **************** have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Regards,
Rajat
Global Traveler Resolutions Team

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