ComplaintsforHalsted Eye Boutique: Dr. Joanna Slusky, OD
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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've been trying for months to get eye drops for dry eye. I finally got the prescription I needed, by going to another eye doctor to get help. Issues I faced included:1. Reschedules repeatedly that delayed appointment over a month.2. Charges for visits after telling patients they're free follow ups.3. Prescribe meds needing prior authorization and do none of the work for prior authorization. Does Tyrvaya ever not need prior authorization on BCBS?4. Never respond to calls, texts, and emails.5. Share your personal data with other doctors. I got texts from a practice I've never been that knew I was "overdue" for a visit. Halsted Eye Boutique confirmed it was their system.Customer response
09/07/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.