ComplaintsforOars + Alps

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered body wash, shampoo and deodorant for a total price of $57.80 on 19JUL2024. I only received the shampoo, but never received the deodorant or two body washes that I was supposed to receive (one was supposed to be free). I attempted to contact the business several times but have not gotten a response from them.

  Business response

  08/08/2024

  Hi ******,

  Sorry to hear about your bad experience. Please send an email to ***************************** and we will make things right.

  Thanks,

  Oars and Alps Team.

  Customer response

  08/09/2024

   
  Complaint: 22090984
  
  I am rejecting this response because:

  I have sent at least two emails to the business already with no luck on a response. I would like the resolution to be handled through this complaint. As seen in the attached email screenshots, I sent the business two emails. One was on 21JUL2024 and another one was on 27JUL2024. I did not receive a response for either of these emails. I would just like my body wash and deodorant delivered as it should have been. I would also like to receive the promotional bottle of body wash in the same scent as the one I ordered.
  
  Sincerely,
  
  *********************************

  Business response

  08/15/2024

  Hi ******,
  
  Thank you for writing to us and notifying us about the issue with your shipment, and the email deliverability issue. I am sorry about the delay in responding to your inquiry. It seems your emails were marked as spam and did not reach our **************** team. When you email ***************************** and the email reaches our inbox, we send an automatic reply to confirm that we received your message and will return your email. In both emails you sent, the auto-respond was not sent to you because they did not reach our inbox. I am sorry for the inconvenience this has caused. 
  
  I have created a new order for you with the two items missing from your order, and a small gift. Your refund for the two items totaling $34.26 has been processed. You should receive email confirmations about your order from here on out. 

  This is my first time managing a case through the BBB so thank you for your patience as we correct this issue. We hope you enjoy the products when they arrive. 

  Thank you.

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the assistance in reaching out to the business after my emails were unsuccessful and I very much appreciate the business's response. I used their products before while I was on vacation and I loved the smell. I'm glad this was resolved.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩