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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I DO NOT RECOMMEND wasting your time with this fraudulent business! They are , absolutely , without a shadow of a doubt, 100% a scam business! I have set up a claim with them last year early February to apply for my ERC credit and was given an agent who didn't even speak English , let alone know what she was doing* She continually filed my paperwork wrong and after much error i had to have it escalated to the "manager" Orlando * He finally calculated my total amount and upon doing so, said i have to pay a 100$ filing fee and will receive a package via email explaining how I received my total amount* MONTHS LATER, while waiting , i asked for my closing paperwork which i was to receive that day, just for ********* to tell me that I wont be receiving my ERC amount, which the *** already calculated and gave back to them after they sent in my paperwork! Even as strange as that is , i asked for a refund of the 100$ since they for some reason cannot move forward in the process anymore (even after having done so and received my amount from the ***), ******* has told me several times over the past 3 weeks he will issue it back to me* I have yet to receive my 100$* This company has robbed me blind me of ERC credit i am certain! There needs to be an investigation launched on this company , as im certain they are laundering stolen tax money for cartelsCustomer response
07/16/2024
Better Business Bureau: Hello, My name is ************;******* and I am requesting the removal of my review for ERC GUARANTEE, as they have satisfied my refund request. Thank you!
Sincerely,
*****************************Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used this service to file our ERC back in September.I have tried numerous times to contact them to check on the status.Noone has responded to emails or phone calls. Now you can't even leave them a message.This company is a scam and I will report to the *** also.
Business response
02/27/2024
Thank You
We finally received a return call from this person. She is not a client. She works for someone who filed with us and she has been contacting a wrong phone number and wrong email address. She is an assistant in the company. When My Team "*******" spoke to her today, she agreed to remove the complaint as it was due to her own mistake and not on our side.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.