ComplaintsforDekalb Auto Shop
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
couple weeks ago i took my car a 2012 impala ltz to dekalb auto shop for a ************** drivers cv shaft and drivers hub bearing installed..he priced me $325 usd to do the job..i went to pick up the car to take it for the alignment and it was totaly undrivable after owner swearing it could be driven so i had it towed from his shop to ***** tires in dekalb which was an extra cost of $85 to have it aligned just so it could be driven and in the process of doing the alignment they brought me out to show me that said person did not even s**** the bolt back in for the rack and ***** did it for me but when they couldnt keep the car in perfect alignment they said that it must be the front struts but today when i took it back to ***** for tire rebalancing i asked if they would check the carrage bolts that hold the ftont end of the car togather worried about those as ************* yo find out he left the carrage bolts all 4 of them fingure tight..***** has record of this and how they torqued all 4 of them down to proper specs...i noticed myself at home this morning that he did not even put pins back into the outer ball joints to hold the castle bolts...i have pictures of the bolts from the rack being loose and ***** being on record of fixing his wrong doings...***** charged me another $150 + so far fixing what this guy did to me...
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.