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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
MAY 4TH, 2023 $32.79 Quality of the plant / tiny growth of plant No. They tried to talk about how the plant will grown & not talk about the quality order #*******-313379 ***** tracking #************Business response
05/10/2023
Unfortunately, the customer did not give the ************* Representative time and opportunity to reach out to the online business manager before filing the complaint. The attached documents show that a refund was approved late yesterday afternoon, May 9, 2023. A refund was processed today, May 10, 2023 in the amount of $34.97. If you need any further documentation, please contact me at ************ or by email at ***************************** Thank you.
Customer response
05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,Initial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
May 10, 2022 I ordered plants from this business. They did not get to me until June 8, 2022. I sent them an email explaining the plants arrived dead. I spent $56 for 2 plants and I just wanted a replacement. They negated my request saying the warranty had expired. I feel this is not acceptable. The plants are so dead there us only a stalk of one and the other I had to throw away. I did not even ask for a refund but for a replacement. Please help me. At this point because of their attitude I would like a refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.