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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $206.25 on Aug 29, 2023, Sept 27, 2023, Oct 27,2023 and again on Nov 28, 2023. The money was suppose to be for marketing and advertising and I have received none of this.
Business response
02/20/2024
Response attached.Initial Complaint
12/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
We had purchased 2 programs from AMP for our 2 locations. Prior to signing the contract we talked to our service underwriter *** who promised a monthly report, a monthly phone call, new pictures and whatever else needed updating for the month. It took over 4 months before our first phone call and updated reports. When I did receive a report, it has never been from all the search engines we signed up for. After numerous checks on the sites, our pictures were never uploaded. After a few calls and emails some progress was made after switching me to ***************. Unfortunately, she has not kept up with our original agreement as well. I would of liked to resolve and have them do what I paid for, but after all the months of arguing with them, I would like a full refund on both locations.Thank you,****Business response
01/04/2024
Response attached.Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AMP / Virtual See Inside visited our business offering marketing services. My husband spent 90 minutes repeatedly declining offers and the aggressive salesman continued to pressure him into a contract he did not want to sign. At one point he offered to allow my husband to sign now and figure out payment later. Again and again my husband said no but the salesman would NOT take no for an answer. Extremely pushy and this is absolutely unacceptable behavior for a "business professional" Stop using predatory aggressive sales tactics on locally owned small businesses.If your representative comes again we will be calling the local authorities to ****** him off of the property.Business response
07/07/2023
Response attached.Initial Complaint
05/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Feb 21 2023, AMP rep came in the store and try to sell ** on the program of them running our search engines and reviews with also getting us more customers and a nice website. I told him we needed an online store and asked how fast we would get customers in from this and he said you will see double the amount in a month. He also said that the online store comes with the website I will have to get with an account manger to set it up. Well he then charged ** and said he would email ** a receipt, NEVER GOT. We waited and waited for the results and nothing was happening so we tried to cancel and then was told we could and they would get the manger on the line the next day to. Week went by and talked the account rep again and she said that he shouldnt have told us that time frame and that he showed us a package that was in the top price and was way more money. So she said she would fix the website and make it better but this was not done to what we asked either. So we asked for the refund again and she said you signed a contract and you cant cancel. I told her I never signed anything and even sent a photo of my id to show my signature. They said they would give us a full refund. two weeks later we got charged again from them. They finally refunded us the two payments but we still have not gotten the large first payment. I have called and asked over and over just to be told it was processed but its not on my end. I am not using anything from them and they frauded my name. No one ever should us this company. Would like to get my full refund back.Business response
06/07/2023
Response attached.Initial Complaint
05/17/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
A Door to Door salesmen came to my business promoting services that were "guaranteed to increase your position on ****** search" including a 360 Virtual Tour. I told him I couldn't afford it as our business isn't doing well. He offered to split the payment. He asked me then to sign a credit card receipt and scheduled a photoshoot date. I called to cancel because the business is still not doing well and may not be open much longer and won't need a Virtual Tour of a location that is closed. They said that I had a contract in place and could not cancel for a refund. I was never told what I was signing was a contract as it was presented to me as only a receipt for payment. This is a fraudulent practice and voids the contract but the customer service agents I called did not agree and told me the only thing I could do was provide proof of the Business Closing. This is unacceptable! No service has yet been provided to us and the salesmen did not disclose that I was signing a Contract which is considered misrepresentation and means the Contract is void.Business response
06/07/2023
Response attached.Customer response
06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Decided to not renew services and have been met with emails trying to discourage me. I asked to purchase my domain from them and get told two different dollar amounts, then ignored. I call the office and they say someone will get back to you. Going on a week and havent heard anything. I have a business to run and need my domain. This is not how to handle business.Business response
05/22/2023
Response Attached.Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
AMP has not kept up terms of contract that was paid for by CTEC(my business). They have been contacted multiple times with items that need resolution and have yet to be resolved. They do not respond to our requests unless multiple emails are sent, or we ask for management to resolve issues. They sold us x and we have not gotten even close to that. They are supposed to manage website and search engine optimization. Website issues have not been updated in weeks. We have emails requesting changes. With our package they sent a professional photographer to take pictures and submit them online. The pictures they submitted were so blurry you could not tell what was being sold in the store. They did not care and we had to send in our own pictures which now they claim are too low quality to adjust on the website. Search engines are unable to optimize data from website due to lack of URLs. I personally had to create search engine profiles for the business that they claimed they had done. Termination of contract, refund, and business account page(s) login information has been requested due to lack of resolution of issues on website and search engine sites. We have multiple emails stating issues were resolved, but they are still not.Business response
03/28/2023
Response to complaint attached.Initial Complaint
08/16/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My name is ***************** and I own ******************************* in ********* **. I had been buying adds in the American Marketing phone books for ********* **. This year when their rep came in I wasn't here. Their rep talked to the owner of this building trying to sell him adds. The owner remembers all this and will tell you I wasn't here. Their rep ***** signed my name to the contract and sent it in. I never signed it and all the years in the past I always gave them a check at the begging for half. There wasn't any check giving to them and they never sent a proof for me to look at until they started billing me for the add. That is when I realized the fraud their rep and company had pulled on me. I contacted them but they wont doing anything about it. I don't wont the add and don't ever want them to come to my office again. They are still billing me for their fraudulent practice.Business response
08/26/2022
Response attached.Customer response
09/02/2022
Complaint: 17723670I am rejecting this response because: The *** of American Marketing is trying to put the blame and fault on myself and the building owner. ****************** *** called and left a message accusing myself of lying and escalating the situation by contacting the BBB and ** Attorney General. He also accused the building owner of lying about talking to his rep. ****************** building owner, who the *** is accusing of lying about myself being present that day, has had his realty business in ********* for **************************************************************** the middle 70s. The realtor also heads up the ********* *****.He also said there was a time stamp of the *** which shows his sales person in the area. That doesn't mean I was here. He also says there is a similarity to signatures - is he a hand writing expert??? I never received any emails from them with the profs. If I would have received a prof on the day he said it was emailed I would have stopped it then. I went to the better BBB after I contacted them when they billed me. I tried to get it straightened out then but they kept billing me with late fees and that's when I went to the BBB and ** Attorney General'Yes they did zero out the balance but if that would have been done or the add canceled from the beginning the problem would have been solved and never came to this....
Sincerely,
*****************Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was pressured into purchasing their service after a representative had stopped into our shop on three separate occasions. Was given a timeline and was told we would be able to get updated photos. We are a fast growing skate shop and didn't even have a sign up when they came, but agreed to the service as we wanted the 360 view up for the Holiday season. They didn't get the content live on ****** until mid Jan (360 view shop Dec 1st 2021) which have since been posted blurry and you can see the photographer in our mirror in a few shots. Part of the salesmen pitch was "how great it will be for Holiday traffic"... I had called prior to any content going up on ****** and explained the reasons why I wanted a refund. Instead of working with another small business owner they basically said "sorry" after I voiced my concerns and refused to be held accountable. Very unprofessional. After going through my bank for a refund as they refused to issue us one, I received a statement from this company today informing me that they will send me to collections if I don't repay them. My best advice is to stay away.Business response
04/26/2022
Response attached.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
we signed with this company in May. This company was supposed to manage our online presence and we also paid for videography and photography. This company has done very little. They did send out a photographer but this was during the middle of the day. Our crews are not at our office at noon. SO they took a pic of an empty lot and a dumpster. They created quite the image for our company they can now see where we put our trash. Not only that but they have been charging us ***** on top of the **** initial price. When we called to inquire what this was for they said for videography which hasn't been getting done. When we told them we werent happy and arent paying they said we have to. They didn't try to fix the issue. What I think is going on is this is a company that sells ******** promises and knows that they aren't going to come through. So they get our money for a year and then move on to the next victim. I recommend anyone thinking of purchasing their services DONT DO IT!. They will not do what they say they will.Business response
03/17/2022
Response attached.
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.