ComplaintsforHearthside Food Solutions, LLC
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hearthside has refused to add me on my husbands insurance plan, despite my high risk pregnancy for over 3 months now and they keep giving him a run around and exercises after excuses at this point, putting me in danger and my unborn child.Initial Complaint
03/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order through the website abcsmartcookies.com (operated by Hearthside Food Solutions) on Feb 18, 2023. I was charged on Feb 20, 2023 a total of $53.49. On Feb 23rd, I received notice that my items were packed and ready to ship, and received a *** tracking number. Its been 10 days since the label was printed and there have been no further updates on my shipment. Tracking info still says *** is awaiting receipt of the package. So I reached out to **************************************************** to ask if there was a problem with my order. **** gave me a copy/paste response of, Hello ****, Thank you for contacting *** ************* Ship Order Support. I've checked on your order. Click on the Tracking link below to find the most up-to-date info available: Order: #******* Tracking Link: Although we can't guarantee a delivery date, it is typically expected within ***** business days from when the order was placed. Thank you for supporting Girl Scouting! Paul *** ************* Ship Support Team I replied back and asked what the delay was in handing my packed box off to ***Paul sent me the EXACT SAME RESPONSE with no answer. So I began to check to see if I got scammed and lo and behold, tons of complaints from other people who got got by this company. I sent another email demanding a cancellation and a refund, as my item still hasnt shipped and the tracking info continues to reflect that. ***** response was that they couldnt cancel or refund even though the items (if they exist at all) are clearly still in their possession. I demand a full refund of $53.49 and warn anyone else to not use this company to purchase cookies. They clearly are taking advantage of the Girl Scouts name.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.