Business ProfileforZeigler Chrysler Dodge Jeep Ram of Downers Grove

Earlier this year ******* Dodge of Downers Grove service representatives stated that my 1 million mile warranty on my 2009 Dodge Ram would not cover my heater coil and that I would have to pay over $1,900 to have it repaired that was earlier this year. However when I taken the truck back this month October 2024 all of a sudden it was covered I was told oh yes its covered and I would only have to pay my $100 deductible. Through the course of the heater coil being replaced a representative by the name of ****** stated that he couldnt do the work unless the service tech cut the wires to my alarm system. He stated that if I didnt agree that they couldnt perform the work. He also stated that once the wires were cut they could splice the wires back together for $315 but there was no guarantee that the alarm would work or not. I need my heat for the upcoming winter months. I and my wife didnt agree to pay $315 for something the shouldnt have fixed after destroying. So after we didnt agree to pay the $315 he stated take it to an alarm specialist. After he said there was no guarantee that the system would work I do believe ******* should be responsible for my alarm to be repaired by a specialist I never heard of someone destroying something and not attempting to fix it. I do believe there is some fraud because many things that are covered under the warranty ******* has made me pay. This is just another red flag after destroying my alarm system stating I had to pay to have it repaired and I strongly disagree. I seek your help and a resolve to this issue please respond.