ComplaintsforThe Beauty Clutch
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned an item that was received on July 5 it has not yet been returned . I called several times and the mailbox was full. The email address was not valid,Business response
07/13/2022
Customer has been refunded $8.00 for item returned. Our email address is correct, as long as it's typed correctly when trying to send emails.
Customer returned damaged item, since she removed original label that was affixed on the bottle by the manufacturer.
FYI for the customer: 14 Rue Royal is the manufacturer's (Loreal parent company of ***** Cosmetics) physical address, and by law has to be included in manufacturer label. having its registered offices at *************************************************************************** URL: www.loreal.com
Contact: E-mail: ****************** - Telephone Number: ********************
Director of Publication: ***************
Publisher: LORAL Company, incorporated in ****** as a ******************** capital of EUR **************, having its registered offices at ************************************************************, registered with the ***** Registry of Trade and Companies under number 632 012 100 acting in the name and on behalf of its brand LORAL](hereinafter the "Publisher" or "We" or Us).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.