ComplaintsforChurch's Chicken
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
2/27/2024 @ 2:04 pm Cashier ****** Check:20065 Upon entering Churches Chicken, I noticed that the food delivery truck was obstructing the drive-thru, causing inconvenience for the customers. I decided to enter the store and place my order. A customer was engaged in an argument with one of the staff members as he received a different item instead of the breast he had ordered. Instead of assisting and ensuring the correct order, the staff member continued to engage in a back-and-forth argument.The amount of my purchase was $10.72. I handed her $11 and in response, she gave me twenty-five cents, citing that she does not possess any small currency. Although it may seem insignificant, even three cents can have a significant impact when practiced repeatedly with all customers. These add up in the long run.Hot sauce is never available at this store, which is not satisfactory.Business response
03/29/2024
I called the customer, but did not get a response , I left a voicemail for the customer to call me back asap so I can resolve this issue.Customer response
04/06/2024
Complaint: 21365217
I am rejecting this response because: I left two measages with the company. The haven't return my call.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.