ComplaintsforLakeshore Builders Restoration
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed a contract with this company on February 24, 2023 and I've had several issues with them completing the interior of my house and the roof of my house. I have asked to be reimbursed since they won't complete the work and they are refusing to reimburse me.Business response
04/24/2024
Thank you for getting back to me so soon. I have been able to review one file, *********************************, complaint ID # ********, a refund was issued like the homeowner requested back in August 30, 2023. How long will it take for an update to happen on the business profile of BBB? In the meantime, I will look into the next complaint.
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Lakeshore Builders RestorationInitial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a vinyl siding through this company. During covid 2020 I noticed my siding was fading in color. I've contacted the lake shore about the problem for 2years I've been trying to get the problem resolved. No luck I feel like I'm getting the run around. I've called several times and spoke to the secretary and left message for the owner to call and I never received any calls back.Business response
04/24/2024
In response to **************************************************, complaint ID# ********, ******************** installed vinyl siding by ** Building Products in July 2016, after several years (2021), that siding product had discoloration and we were notified of the issue. Since it was a manufacturers defect not a install issue, we contacted the manufacturer, helped the homeowner with filing a claim with the manufacturer. The last document we received from ** building products basically stated that they received the claim form, supporting documentation, and samples, that they needed to do an onsite inspection of the installed product (Letter is attached). Once the ** Building products representative turned in their report from the onsite inspection, ** Building products were going to mail a claim disposition to **************************************************.
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Lakeshore Builders Restoration
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.