ComplaintsforBiogreen usa
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I order a green hose heater back in September 2023 and the unit stop working 2 months later I contacted the seller directly and told them that the unit stopped working they said that it was back order but they will send me a new unit early December to late December is already March this week and I haven't received anything yet from them I have contacted them many times with no results please helpBusiness response
04/15/2024
Good Afternoon,
We hope this message finds you well.Thank you for allowing us the opportunity to rectify the situation at hand.
As promised, we have dispatched the replacement heaters for *********************************.
Below are the *** tracking numbers for the two heaters shipped on March 1st:
1ZG6H5090342460405
1ZG6H5090342924191
Should you have any further questions or require additional assistance, do not hesitate to reach out.
Thank you once again for your understanding.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.