ComplaintsforBah Hair Braiding

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my distressing experience at Bah Braiding in ******** on July 6th. I arrived at 9 AM after confirming a $200 price over the phone for my desired style. Upon arrival, I found the price had changed. Despite my objections, they proceeded with a different style, and each request for adjustments led to demands for more money.After completing my hair, which was not what I wanted, they locked the door until I paid via Zelle without providing a receipt. The dimly lit shop and insistence on ***** payment raised concerns of tax avoidance. The stylist's under-the-table payment further complicates matters.As a 25-year-old woman, I felt intimidated and unable to leave. The next day, when I asked for a partial refund after seeing my hair in better light, I was met with refusal and even laughter.Please investigate this matter promptly.

  Business response

  08/26/2024

  Following our scheduled appointment, the client arrived at my shop at 9 am. After consulting with her, I learned she wanted long knotless braids. These braids are meticulous and *********** to 7 hours to complete, so I quoted her $220, which she found too high. After some negotiation, I agreed to $200.

  During our consultation, I informed her that my hair braider wasnt trained in knotless braids and offered her the option to either wait for me or reschedule. She insisted on proceeding that day and agreed that my hair braider would do regular box braids instead.

  The clients claim that I locked the door until she paid via Zelle without providing a receipt is false and deeply upsetting. As a self-employed hair braider with two decades of experience, I prioritize safety in an area known for its risks, which is why I lock my doors during appointments.

  She also claimed I insisted on Zelle payments, which is untrue. I accept multiple payment methods, and she chose *****. After the service, she sent me the agreed $200.

  Regarding the claim of under-the-table payments, I am always transparent about my services and pricing. After ensuring my clients are satisfied, I accept payment.

  The client left without objections but later messaged me, expressing dissatisfaction with the braids. I offered to redo the hairstyle for free or provide a partial refund, but she refused and demanded a full refund. As a business owner, I cannot refund the total amount after completing the service.

  I am genuinely saddened that she didnt have a great experience. With over 20 years of experience, I strive to create a safe, welcoming space where clients leave feeling beautiful and confident.

  Customer response

  08/26/2024

   
  Complaint: 21961584
  
  I am rejecting this response because:
  Thank you for your detailed response. However, I still have concerns that need addressing.
  Service Provided vs. Requested:  I was pressured to proceed with regular box braids. This mismatch was not communicated effectively, and I was not offered a suitable alternative or a reduction in price considering the change in service. The box braid are not boxes. See photos attached. 

  Payment and Receipt Issues: While you claim that I was not locked in and that ***** was my choice, I felt uncomfortable with the payment process, as no receipt was provided (can you give me a receipt and send here? ) . I was left feeling unsettled about the transaction.

  
  Refund and Resolution: I was not satisfied with the final outcome, and while I appreciate your offer to redo the hairstyle or provide a partial refund, these solutions did not meet my expectations. I believe a partial refund is warranted given the significant deviation from my original request.
  I hope we can resolve this issue amicably. A partial refund would be a fair resolution considering the circumstances. Can you confirm how much?
  
  
  Sincerely,
  
  M

  Business response

  09/01/2024

  I regret that the client felt pressured into choosing regular box braids. As I stated before, when she arrived at the salon, I was already attending to another client. As a professional hairstylist, its essential that I complete the service for one client before starting with another. I presented her with two options: either wait for me to finish and do the hairstyle she preferred, or have my hair braider, who specializes in box braids but not knotless braids, assist her immediately. Hair braiding is a time-consuming process that requires patience from both the stylist and the client. I have had clients willing to wait to ensure they receive the exact service they want, and I believed these options would allow her to make the best decision for herself. She chose box braids, indicating that she was comfortable with that option given the circumstances.
  

  Additionally, I always ensure my clients are satisfied with their style before they leave. After completing her service, she had the opportunity to request any changes or express dissatisfaction at no cost to her, but she left without doing so. I took this as a sign that she was pleased with the results.
  

  I also apologize that she felt unsafe during the payment process. As previously explained, I lock my doors to ensure the safety of my clients, my team, and myself, given the dangerous area in which I work. While providing receipts hasnt been a standard practice due to no prior requests or issues, I will make it a point to do so in the future for reassurance.
  

  In light of her dissatisfaction, I am willing to offer a partial refund. The original price for long box braids is $200, and I can provide a $100 refund. It saddens me that she had a negative experience, as *** spent over 20 years building a safe and welcoming community through my salon. I remain committed to improving my services and continuing this mission.
  

  
  

  Customer response

  09/03/2024

   
  Complaint: 21961584
  
  Hi there - Thank you for making an accommodation. I will accept the $100 refund, if you could please send to ********** via zelle. I will gladly close the case.

  Business response

  09/08/2024

  Hi ********,

  I sent the refund to the phone number through Zelle provided here. Please let me know when you received it. Thank you.

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