ComplaintsforJerry Haggerty Chevrolet

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $93,751 for a vehicle that was paid for on 9/16/2024. The MyChevy App confirmed purchase. They lied and said the points came from an on star purchase when it actually came from a new vehicle purchase. I just want the vehicle I paid for IMMEDIATELY. I have taken 4 Ubers/lyfts and paid gas for 2 different rides just to be denied access to something attached to my name.

  

  Business response

  09/24/2024

  Ms ***** had an appointment at our dealership on 9/14 at 9:00 a.m. Our salesperson was in contact with Ms ***** multiple times by phone throughout the day because she was late for her appointment. Each time Ms ***** was contacted she said she would be arriving shortly. She arrived at approximately 5:50pm on Saturday September 14th. Ten minutes before we were closing. In anticipation of Ms ***** late arrival, our salesperson prepared for what we thought could be a sale. He had the vehicle washed, added a full tank of gas and at Ms ****** arrival, proceeded to set up her GM "My Rewards" account. Which is nothing more than a loyalty points program that could eventually earn Ms ***** points toward future parts/service department purchases. (Ms ***** uses the establishment of her "My Points" account as proof that she had purchased a vehicle). Not true.

  Ms ***** had claimed all along that she was a cash buyer and would be bringing a check with her when she took delivery. As the salesperson prepared to bring Ms ***** into our business office to complete the purchase paperwork our salesperson asked Ms ***** for the check she claimed to had brought. At that point Ms ***** explained that she did not have the check with her but she insisted on wanting to take delivery of the 2024 Suburban regardless. It was explained to her that she would not be able to take delivery of the vehicle on 9/14/24 unless it was paid for by check prior to delivery or if the dealership secured bank financing for her. Ms ***** agreed at first to fill out a loan application but refused to complete the application. She refused to complete the section which discloses job history and current income. Because of this, we were not able to even apply for a loan for Ms ****** Ms ***** left the dealership.

  From 9/16 thru 9/20 Ms ***** took an **** to the dealership. Each time she arrived she said to staff that she send a check in the mail. The dealership had received nothing. Each time she came in which I believe was 3 times, she would call the police who would arrive and she would explain that she "bought a vehicle form the dealership and her proof was her "My Rewards" account". Ms ***** has disrupted our business 3 times. On 9/23 we did receive a certified letter from Ms ****** The contents are attached. Obviously Ms ***** did not send a check. 

  We would be very happy to sell Ms ***** a vehicle if 1 of 3 conditions can be met. 1) Ms ***** supplies a check for the full balance of the vehicle, 2) Ms ***** allows the dealership to secure bank financing for her, or 3) Ms ***** secures her own financing for the vehicle. 

  We await the involvement of the BBB.

   

  Thank you,

  ****** Haggerty

  General Manager

  
  

  Customer response

  09/30/2024

   
  Complaint: 22313294
  
  I am rejecting this response because the same day you all had me escorted off your property is the same day the payment for the truck was processed. Yes, I have reward points for that vehicle. I told you all on September 14th, 2024 that I had sent a payment for you. You did not believe me and tried to force me to bring a certified check as if I, ******** *****, had to disperse of the funds the way you wanted me to. I came in to retrieve the property and you told me you hadn't received anything and refused to give me the truck AND had me escorted off the premises. The man who directed the officer, that I called, to remove me, who I believe is Jerry Haggerty himself stated that " I was a disturbance to his business" and when I stated that I was a customer, he said " Well,you may not be a disturbance to the business, but you're a disturbance to me." And proceeded to shoo me away, with a wave of your hand. I'm here to tell you that I am a woman, first before anything, and you will treat me as such. There is no need to be indignant about something you did wrong in the first place. Now as you see on the rewards program that ***** ***** set me up on, you redacted the reward points because you said you hadn't received payment, that was understood. Yet, on September 16th, 2024, you did receive payment and still refused to give me the truck, as if my melanin skin did not deserve something so nice. As you see in the photos I attached, the vehicle and its VIN was attached to my name by your associate, ***** *****. Now, it also shows that I retained the ****** reward points from a NEW VEHICLE purchase. The exact amount you, Jerry Haggerty Chevrolet, redacted on September 14, 2024.Let's not mention, another one of your associates, I believe his name is *** Villafore, called to asked me about ***** ******* performance and how was I enjoying my vehicle. Which truthfully, ***** ***** was a great associate, I enjoyed his conversation. He did inform me that he told *** not to call me anymore, but that's fine because all I want, is what I purchased. 
   You,Jerry Haggerty Chevrolet, said in your response that you would be glad to assist me with a vehicle if I provide payment. Well, I have, and I would like for you to RELEASE my vehicle, that you have been compensated for.
  
  Sincerely,
  
  ******** *****

  

  Business response

  10/08/2024

  BBB,

    As we have stated from the beginning, we would be happy to do business with Ms ****** We have done everything in our power to acquire Ms ***** as a new customer. The only thing that is missing from the transaction is actual payment from Ms ****** If Ms ***** wants to stick to her story that the dealership has somehow cashed a check that she never supplied to us then we would ask her exactly which bank did she draw the funds from? How much was the check written for? What was the check number? What is the phone number/address to the bank which the funds were drawn from? If we cashed this check, as Ms ***** alleges,  then the bank should surely have PROOF that this check was deposited into the account of ********************* We ask that Ms ***** supplies this information to the BBB within the framework of this complaint so that we can see clearly who is telling the truth and who is not. Lastly, Jerry Haggerty Chevrolet categorically rejects Ms ****** NEW charges of sexism and racism. Her new accusations are absolutely without merit and our dealership employees, any myself, personally take great offense to her new accusations.

  Thank you,

  ****** Haggerty

• Initial Complaint

  04/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Firstly, your dealership's website advertised the Blazer EV with an additional discount of $2000, which influenced my decision to proceed with the purchase. However, upon discussing this with you, it became apparent that this discount was listed in error. While I understand that errors can occur, it is crucial to honor advertised discounts to maintain trust with customers and adhere to consumer protection laws.The second issue arose during my test drive of the truck when I noted a malfunction with the trunk. Although you assured me it would be promptly repaired, upon returning to purchase the vehicle, the issue remained unresolved. While I appreciate your attempts to rectify the situation, the subsequent inconvenience and the condition of the temporary replacement vehicle were less than satisfactory since it was not equivalent to the vehicle that I had just purchased. Additionally, the loaner car provided had a strong deodorant scent that appeared to attempt to mask the smell of cigarettes or other substances.Thirdly, when inquiring about potential rebates or payment assistance from ** for the charger and electrical installation, I was initially informed of eligibility for up to $1000 or $1500. Subsequently, it came to light that this reimbursement only applied to the Bolt EV, not the Blazer EV. Clear and accurate communication regarding incentives and rebates is crucial to inform purchasing decisions accurately, especially considering that I paid $700 out of pocket to install the charger for the electric vehicle based on your recommendation.Lastly, before finalizing the purchase of the Blazer EV from your dealership, during our negotiations, I explicitly mentioned my intention to utilize the ** Family First discount and was in the process of obtaining a discount code from **. At that time, you and another staff member assured me that I could proceed with the purchase that day, even without the discount code. You both indicated that once I obtained the letter with the discount code, I could provide it to you, and you would submit it to **. I was assured that I would receive the discount as soon as the dealership received the reimbursement from **. Now, having provided the letter and code, you informed me that ** rejected the code because the issue date was a day after the purchase, therefore, I will not receive the $2500.

  

  Business response

  04/29/2024

  To Whom it may concern,

    ******************* purchased a vehicle from our dealership on 3/26/2024. During the purchase process ******************* mentioned that his friend had a ** discount that he could pass on to ******************* for his purchase of the ** Blazer. Our representative explained to ******************* that there are three (3) unique ** Rebate offers but that he could only qualify for one as they are not "stackable". Those rebates are:

  1) ** ** Employee Purchase Allowance $2,250.00

  2) ** ** Supplier Purchase Allowance $1,000.00

  or

  3) ** ** Supplier for Friends Allowance  $1,000.00

  Our representative did tell ******************* that we would deliver the vehicle and wait for the ** Certificate to be brought in by *******************. ******************* supplied the ** Certificate to Jerry Haggerty Chevrolet on April 10,2024 which was 15 days after he took delivery of the Blazer **. The certificate he sent via text to our representative was for the option 3 from above, "** ** Supplier for Friends Allowance" which was a $1,000.00 rebate. **'s policy only allows for up to a 7 day grace ****** to apply for the ** ** Supplier for Friends Allowance reimbursement. (In all fairness, this 7 day grace ****** is a change in **'s policy. The previous grace ****** was up to 30 days after customer delivery). This is something that ******************* was unaware of.

  Further complicating the matter was the confusion on our representatives part about ** reimbursement for the installation of an ** charger at his home. ** does have a program which will pay for out of pocket install costs of an at home charger up to $1,000. Unfortunately, the Blazer ** has not been added to that reimbursement program as of the purchase date by *******************.

  Our representative had numerous email communications with ******************* in regard to the ** Supplier rebate reimbursement and in regard to the at home charger install. ******************* supplied some of those communications BUT not ALL of them.(see attached emails) Throughout this process we were very open and forthcoming with information and the facts as we saw them. ******************* was very concerned with "good faith". ******************* responded to our email on April 26th saying, "I appreciate that your company and I have reached a consensus on what constitutes a fair resolution of this matter". The mutually agreed upon reimbursement was for the $700 charger install costs and for the $1,000 ** Rebate which ** would not pay because of the late submission date. So the dealership is paying "out of pocket" for both items because ******************* stated that he felt that this would be a "fair resolution"

  *********************** check was cut on April 26th after he agreed to a $1700.00 reimbursement and the check is yet to be picked up. We understand that ******************* has been out of town as well.

  We appreciate *********************** business. We understand that he had a very poor experience trying to purchase a Lyric ** at a Cadillac dealership shortly before purchasing the Blazer ** from us so our main goal was to do everything possible to provide an excellent buying experience for *******************. The combination of a new product with new rebate rules added to the confusion of staff members and by *******************. Again, we remained in constant contact with ******************* and resolved the matter with his last response to us on April 26th at 1:47pm.

   

  Thank you,

  Jerry Haggerty

  Jerry Haggerty Chevrolet

   

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