ComplaintsforGreater Chicago Motors

• Initial Complaint

  04/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  2/3/24 date of purchase $38,318.05 paid to the dealer Commitment was a vehicle purchase and handling paperwork correctly Sales of a vehicle I am unsure about where the business is on resolving anything - there is Zero contact Car sale #GCM6996 The issue involves a business acting in the best interest of its customers and fixing a problem the jump. I am not being advised of ANYTHING

  

  Business response

  04/29/2024

  Hello,

  After reading the complaint It seam's like we did everything as a used car dealer in our power to be transparent and open about the sale. We allowed a 3rd party to inspector to come in and communicate directly with the client as well as doing our own 3rd party inspection. Then we allowed the client the opportunity to come in take their time with a test drive and make the decision if its the right car for them. Im not sure what more we could have done, it sounds like its just a matter of bad luck. The car did make it back home as ***** didnt get a call until days later. The car sitting at the mechanics shop for a month means that mechanic is not working on it or doesnt know what there doing, thats a not a reflection on the condition of the car. Im not sure how we are responsible to pay after 3 separate s were done in a professional and timely matter.

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will keep this as brief as possible. I live in **** **********. The car in question was listed for sale in ************ approximately 700 plus miles away. The car was listed by Greater Phoenix Motors. I spoke with ***** the salesman and was assured the car had been inspected by their mechanics and the car was in great shape with no issues reported. Just the same I told him that I wanted an independent inspection prior to any purchase, which he had no problem with. There were a couple of minor issues reported by the Lemon Squad inspector, not oil related. I spoke with ***** and he had the issues corrected. Arrangements were made for my wife and I to fly to ******* and after a visual inspection we would purchase the car and drive it back home. We saw the car, liked the car and drove it for approximately 1 mile. I knew it had already been test driven by the Lemon Squad inspector.On 2/03/2024 we purchased the car for the agreed upon price. Since the car had less than a quarter tank of gas we drove to the nearest gas station maybe a little more than a mile away.While the car was stopped and I was filling up I smelled an odor of burning oil. My first thought was they may have spilled oil on the motor when changing the oil and it would burn off. We were in a hurry to get home since a large storm was going to hit ********** in about 24 hours.Three to four hours later I stopped the car to get gas and again smelled the burning oil. There was no way I was going back to **** so I decided to drive home and deal with the problem after I arrived home. I'm running out of space. Summary: Two different mechanics at two different repair shops have given me estimates to fix two leaking valve covers, leaking oil cooler gasket, leaking oil pan gasket, leaking dip stick grommet, leaking water pump, hoses and possibly a leaking oil pump! I am looking at over $8,000.00 in repairs. I spoke with ***** regarding the issues but he made no effort to offer any compensation or solutions.

  

  Business response

  05/06/2024

  Hello and I'm sorry to hear this happened. From your complaint it seemed that we did anything and everything within our power to allow 3rd party inspection, our visual and mechanical inspection as well as your visual and test drive inspection. It sound like its just a matter of bad luck as older cars have a tendency of being great one day and breaking down the next. I don't believe that the car needs anywhere the amount of work your mechanical is claiming and they have a tendency to want to replace everything on a 9 year old car to make it new hoping someone pays the bill. but its all subjective,  Im not sure what more we could have done but made the car available to any and all inspections and make sure it dorve as designed at the time of sale.If a good faith $1000 check helps i can swing that. It seam's that everything was done with honesty and integrity on our end.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 02/24/23 I purchased a vehicle from Great Chicago Motors. One of the items on the buyers order that I paid for was an Allstate ******************** policy. On 11/20/23 I went online to the Allstate website to check my policy and could not find it. I called Allstate the following day (11/20/23) and spoke with an agent who advised me they had no information on the policy and it didn't exist. I then reached out to the dealership to speak with ********************* (Finance Director) to inquire what had happened. **** was on vacation that week so I reached out to him on 11/27/23 to tell him what I had discovered. He said he would reach out to Allstate and get back with me that day or the following day. On Friday of that week I had not heard from **** so I called the dealership but he was out. I then called on 12/04/23 and spoke with **** who told me he had no answer yet. I told ********** wanted a refund for the cost of the policy since I had owned the car for 9 months and there was no policy in effect for my vehicle. He said he would call me in a couple of days. On Firday 12/08/23 I still had not heard from **** and tried calling again but I got no answer. I then sent **** an email requesting a refund since I paid for the ******************** and it was never completed. As of todays date I have not had any response to my email and he has not called. The attached buyers order clearly shows the policy listed as a line item that I paid for.

  

  Business response

  12/14/2023

  We cut the check and mailed it on12/13/2023. You should receive it shortly. 

  Customer response

  12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Resolution is $11,500 refund.In good faith I bought a vehicle and asked all the right questions about the quality of the car. I flew from ** to Chicago. When I landed ******* told me that they "Just" Realized the cruise control wasn't working and they would take money off the price.I get there and the car isn't ready, come to find out they were pray waxing the car to hide so many imperfection and scratches all over the place that only once it worn off you can see. I sat there a waited for hour. I test drove the car and I asked if the car was safe since I was driving it to CT and if there were any issues I could just fly back no hard feelings. I was told they personally do all they repairs and check outs and the car was beyond100% ready to go no issues.I start my drive to CT and only a few hours I see smoke coming from the right rear wheel and a noise coming from under the left front of the engine area (a Rattle) All the window shades were drawn up including sunroof shade so I went to open them and the sunroof would not open, the rear spoiler was stuck up, a shaking on highway after 60, a big bubble on the side wall covered up by tire shine so it was not obvious at first. The front windshield has a crack I didn't notice prior. Luckily I took a picture of me inside the car of excitement when I was still there not even realizing the crack.I text the dealers rep **** as usual at 9:00 the next morning and gave him a list of things. He said he would refund me some money for my troubles and since I didn't know the extent of the issues we agreed on bringing the car to get check out. Their offer was $2000 I mad an appointment with Porsche but they couldn't see the car for 2 weeks. After their inspection they said the car was in a MAJOR accident and the frame was "twisted" and this car had almost $20,000 in damage and repairs needed. I called text report and was told to bring it to another Euro specialist. JP motors after looking thought estimate didn't want to get involved but said it would be close to $16,000.00 if they were to attempt to fix.

  

  Business response

  06/02/2023

  The car was obviously in a front end collision which we told you about and the carfax shows several hits.  your also in the transmission business and know cars. You spent several hours inspecting the car and the car DID drive fine on the test drive, it had Cruise lights on the dash which we told you about. Last communication we had you sent ** a pictures of JP motors who were going to give ** a itemized billing. As we mentioned im not making the car perfect, you received a initial discount and were told everything up front. Then the check engine light came on and you never told ** what it didnt.  Send us the itemized billing and we will help fix some off the more concerning items.

  Customer response

  06/06/2023

   
  Complaint: 20134099
  
  I am rejecting this response because:

  I have $24,000 in hidden repairs on an $60,000 car- another shop guesstimated about $16,000 in repairs but cant get to the car for another month and a half and they will still have to buy the parts straight from Porsche.
  I believe I was being more than fair by asking for an $11,000 refund. which is less than half of their estimate.

  All I am trying to do is be fair and have a working vehicle. I understand the car is a used car but it was not portrayed as in having all these things wrong with it- I was told the front bumper was hit by the parking cement stopper and thats why they (Chicago Motors) painted the bumper.

  I repeatedly asked if everything else was OK and I was sold a dream. It has been nothing but a nightmare towing the car to different places.
  I was told by ******* at this dealership that if I gave them an extra $20,000 more dollars I can pick a different car.
  My trust level is at 0% right now I just want whats fair and $11,000 is more than fair. Nobody wants to go to court, no one wants to deal with negativity on social media - Im self-employed so I have the time to kill and fly there multiple times if we have to go to court to get triple damages like the attorneys in Chicago suggested.
  But I am a businessman, and I am trying to give them the opportunity to make things right-  the cost of the windshield $3716.50, the sunroof $5509.79, and the spoiler $5334.57 along with the rear caliper is all I want fixed which is more than fair everything else I will take care of on my own, which will cost me roughly $13,000 on my end. Please let me know if this is acceptable before having to go to arbitration. Thank you for your time  

  
  Sincerely,
  
  ***********************

  

  Business response

  06/09/2023

  im not sure why he rejected it. I need the break down from the shop he took the car to (jp Motors) I will help fix some of the items but not all. He said they would be sending ** what the car needs

  Customer response

  06/20/2023

   
  

  I did reply last week about not accepting the dealers response. 

  We are in a situation that now I cant drive the car at all because Ive been waiting so long for them to make things right that the temporary plates to get the car home expired and I will no longer be able to drive the car. 

  As it is its not safe based on the brakes now Ill have to tow it or use a repair plate for a car thats not as described. 

  Dealership last wrote they wanted to know what to pay for and I answered it. 

  (The front windshield, the rear brakes and caliper, the sunroof and the rear spoiler). Porsche Dealership quoted

  Over $24,000 all I asked for was 

   These items that are well over $14,000 to repair I asked for $11,000 back less than half. 

  Please help me so that the car can be on the road safely. 

  

  Business response

  06/20/2023

  None of those items mentioned were ever a problem when you were here and picked up the car. Windshield? Brakes? Spoiler? Your initial complaint was the car not starting and the check engine light on, which I said i will make sure those items get take care off.  Im not fixing these others issues, call you inuranse compnay if something happened to the windshield. 

  Customer response

  06/20/2023

   
  Complaint: 20134099
  
  I am rejecting this response because:

  Car was $60,000 and has over $20,000 work of work needed that was NOT mentioned at time of sale.

  This is why everything has always been via text so things are documented and people dont say it wasnt like that before. I literally texted the morning I got home after driving all night from Chicago to ***********. I was told to go someplace cheaper and you would take care of it. I was told close to $16,000 from JP and I am asking for less to make this go away and it seems like you dont want to make the car as described at time of sale. Thats all I want is a working car that is safe to Drive  Im asking for way less at $11,500 what are you willing to do to make things right? 
  I know senators I know congressman I know the attorney general and social media can be a nightmare for a business that doesnt do the right thing

  all I have to do is speak the truth like Im doing now and the losses along with a lawsuit will cost a lot more  please just do the right thing  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 Land Rover range rover svr from Greater Chicago Motors on December 21, 2022 for the purchase price of $60k. I received the vehicle on news years eve via transport. As soon as I got the car I noticed that the suspension was not working correctly, the media player wasn't working, the sunscreen didn't open, the check engine light was on and the airbag light was on. I immediately contacted the sales manager (*******) to let him know of the issues and see what ways they can help me out. I didn't hear back from him till I contacted the the owner of the dealership to let him know of the issues. ******* told me to take it to an independent mechanic shop and not the Land Rover dealership. I took it to a very reputable mechanic shop in *** that is known for their work and they looked over the whole car and concerns that I had. Upon trying to find out why the media player was not working they lifted up the interior driver carpet and found rust/corrosion and a build up of crystalized ************** also found many other issues with the car that rang up a big bill that the dealership did not want to take care off. All they covered was to rewire the cables and clean up the mess. The rest of the issues they told me to take it to Land Rover to see if the warranty will fix them. the Land Rover dealership found the same issues that the independent shop found plus more. The trained Land Rover techs even said that the car has been flooded. I spoke to ******* and he did not want to help with this situation or acknowledge the fact the car has been in a flood before. The car has a clean carfax but the car in person says otherwise. Since the purchase of the vehicle I've only had the car for less than five days. If I wanted to buy a salvage car I would've went to a salvage yard and paid 50 percent of the price. All I'm asking from the dealership is to cancel the loan, return my downpayment, and to reimburse me for everything I paid for out of pocket.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer did not disclose body damage and repaint to the whole passenger side of vehicle. Dealer did not disclose damage or missing parts/fasteners to panels on the undercarriage of the vehicle. Dealer did not provide two keys (fobs) despite the vehicle originally having two. Dealer sold the vehicle without having the title in their possession and lied about it. They initially said the title needed to be transferred in name from their Phoenix store to the ******** store. They finally admitted they never received the title from the Manheim auction where they acquired the car. It took 7 weeks for them to get the title from Manheim. This was verified by ********** Credit. I finally received the title 8 weeks after purchasing the vehicle. It is illegal to sell a vehicle in ******** without having the title. I purchased the vehicle on 11-22-22. I took possession of the vehicle on 12-3-22. The title was sent to the dealer by the auction house on 1-20-23. ******** transferred the title to the dealer on 1-25-23. I received the title on 1-27-23. Dealer has offered no resolution of any kind. I have not been allowed to speak to the general manager/owner despite several attempts to do so.

  

  Business response

  02/21/2023

  This client had someone come look at the car before he purchased it. The car was also sent to audi for service and inspection. He then PHYSICALLY came to look at the car and drove it away. The car may very well have a scuffed bumper and or ANY other damage, its a used car. As far as the legality of title work the client received his title, there were no damages or losses to the client, it seams he just wants to complain about it to feel good. IF something is illegale the only thing I can advise is to hire a attorney to recover damages (none in this case)  Its a 6 year old car that was inspected by not one but two different people before taking delivery. 

  Customer response

  02/23/2023

   
  Complaint: 19346370
  
  I am rejecting this response because:This response tells you all you need to know about this dealership and it's management. 

  I filed this complaint with the BBB in an effort to 1) to help other buyers avoid similar issues, 2) because we sought to communicate the dealership owner multiple times with no response until this complaint was filed.

  Issues included lying about possessing the title to the vehicle.  It is illegal to sell a vehicle in ******** without possessing the title. Failure to disclose prior body damage, repair, and paintwork, and refusal to address grievance about these matters despite my having reported the discovery of said body damage, repair, and paintwork to the salesperson as soon as I was able.  The lighting inside the dealership was inadequate to make a proper inspection of the body and it was raining the day we picked it up.  It wasn't until two days later that it finally stopped raining and the sun came out that I was able to see the evidence of body damage, repair, and repaint to the whole passenger side of the car. The fact that the damage wasn't discovered until after the sale is irrelevant.  It should have been disclosed prior to the sale! 
  

  Undercarriage damage discovered upon returning home and putting the vehicle on a lift was undetectable by our representative and ourselves and the inspection by Audi did not indicate visual inspection of the undercarriage was performed.  Nor any inspection of the body for damage/repair.  Dealership states we were "unharmed" when they have no way of knowing this.  It took over two months to receive the title and it very well may have taken longer had I not made many phone calls to find out where my title was.

  Yes it's a 6 year old used car.  It's also a used car that cost $56,500.00 with ****** miles.  This isn't some "Used Cars" movie lot vehicle. 
  

  These behaviors and cavalier view of legal rules and processes do not, in my opinion, align with the current rating given to this business by the BBB. 

  I signed an arbitration agreement with this dealership.  If they want to get lawyers involved then I assume we're tearing up this agreement?
  
  Sincerely,
  
  ***************************

  

  Business response

  03/03/2023

  It sounds like hes going to *** me for... not sure what? He received his title and He hasn't suggested a remedy to the title " being late". If he thinks that every dealer in the country waits until the title is in house to advertise and sell he must have zero experience buying cars since the beginning of the car industry or hes playing less intelligent than he really is, hes obviously smarter than that and know that title sometime s take months to get form the *** and Banks.   He had another person look at the car, as well as the car was at audi shortly before for service.  He should be able to live with paintwork some broken undershields for a 6 year old car that's depreciated 65%.  The lighting is inadequate in the showroom? The ****** sq ft warehouse with all Brand new lighting we installed last year? The lighting was bad on two separate days of inspection with two seperate people? Thats a new one to me. 

  Customer response

  03/09/2023

   
  Complaint: 19346370
  
  I am rejecting this response because:  What a ridiculous response. Deflect and distract.
  
  I have plenty of experience buying cars. I'm a 59 year old auto enthusiast. Not once did a dealer or private seller NOT have the title in hand at the **** OF SALE. Im not interested in what "other" dealers do. I only know what you did in this case; sold me a car without having the title to it, which is illegal in ******** and most if not all other states. Dealers also are required "by law" to send the title to the ******** Secretary Of State within 20 days of the sale to be transferred. The ************************* told me this and I looked up the statute as well. "Any person who violates this Section shall be guilty of a ***** offense". The circumstances had nothing at all to do with a bank or the **** It was all on you.
  
  I should be able to live with a couple thousand dollars of hidden damage on a $56,500 dollar high end luxury car with ****** miles? A car that came from *************, **********? Are you serious?

  Here's a quote from your website: "Get something a cut above the rest at WWW.Greater Chicago Motors".  *******************************************************************************************************************************************
  

  Here's another one and I love this:    "We take care of all the cars that we sell, before we sell them".

  And this: "you can *******************"!

  The price I was willing to pay for this car was based on a reasonable expectation and statements on YOUR own website that it did NOT require repairs and did NOT have undocumented body damage and repaint. The latter would have kept me from buying this car in the first place but that's the whole point of hiding it right? Any reputable and honest dealer would have disclosed this and/or had the necessary repairs completed before sale. That's one of the reasons dealers pay wholesale or trade-in prices for used vehicles. There's an expectation that a used car will require some repairs, cleaning, and shining up to prepare it for sale. Not just spraying the engine compartment with slimy shiny goo like you did.
  
  Yes, Audi inspected the vehicle. I attached the report. Show me on the report where they inspected the body and paint or the undercarriage. I'll save you the time. They didn't. I asked my son-in-law to look at the car and test drive it and to look for any obvious issues. He is not a trained auto inspector. The day I picked up the car it was parked at the back vehicle entrance door, not in the main showroom. The lighting there is dim. Check it out for yourself. I don't care how many people looked at the car. It may make you feel you are absolved of responsibility, but it doesn't change anything about your actions. Another priceless quote from your website:

  "Every one of our premier vehicles has been carefully inspected."

  Either you missed the damage, bodywork and repaint, or you failed to disclose it. Either way it is a poor reflection on you and your dealership.
  
  You say: "Let us give you a taste of Chicago hospitality right here at WWW.Greater Chicago Motors".

  Your Chicago hospitality doesn't taste very good to me. You've exposed yourself and your dealership for what you really are. Hopefully this will save others from making the same mistake I did.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Greater Chicago Motors and it was shipped to me last week. It's within the 500 mile / 15 days of purchase for ******** used car warranty. Upon receipt, I conducted an independent inspection of the vehicle which uncovered the following:Leaks in:- Coolant pipe - Radiator - Shredded belt - Loud whistling from engine on and off - Leaking transfer box - Errors about the engine cam shaft on both sides and evidence of opening up the engine - Dead auxiliary battery - Break rotors below usable levels - Right rear window does not raise or lower - Power outlets (3x) non-functioning - Glovebox that looks like was subject to a chemical spill - Badly beaten up interior, torn driver seat, broken buttons It was a vehicle with ****** miles so major, major drivetrain issues are completely unexpected and very different from dealer description.I will upload inspection reports shortly. Attempt to contact seller resulted in personal attacks (I knew you were going to knitpick the car, etc)Car VIN: salgv3tf9fa200274

  

  Business response

  02/19/2022

  The  buyer contacted us and said he was very disappointed in the truck because the glovebox has wear and tear. I emailed him saying we went above and beyond, sent pics, video's, obliged to every request, tints off, shipped the truck in a very timely manner and that for a 6 year old car he should expect some flaws. We did not open the glove box but he received several videos of the truck starting walk around and driving. And of course not to nitpick the car, because he seamed like that kind of guy. He was so offended I told him "you seam like that type of guy", Even though true, he ran to the internet, left numerous bad reviews calling me names like scammer and buyers beware. Then he reached out days later with a laundry list of nitpicked items, almost all regular wear and tear and nothing not expected. I sent him our inspection along with everything we did (over $2000) worth of work and that its not our job to make used cars perfect. He said thats irrelevant. Because he ran to the internet immediately after my email he has already burned the bridge with me.  He needs to drive his truck until he is ready to sell it or trade it in back to me.  He is the worst kind of customer thats never going to be happy. 

  Customer response

  02/21/2022

   
  Complaint: 16740277
  
  I am rejecting this response because the car that I was sold had severe mechanical issues that are being worked on and I have to spend $17,957 + taxes to make the car road ready (evidence attached from Jaguar ************************************************************************* and Tirerack).  Note the mileage on the car noted, and date, it's within the 500 mile / 15 day implied warranty that ******** law requires Greater Chicago Motors to repair and cover cost.  The car has a stored error for cam shaft sensor therefore I cannot register the car without replacing the engine harness as noted.  Full breakdown of cost below.  Note that the dealership has said this is the absolute minimal amount of things that need to be repaired, once these are done they may find additional damages.  Diagnosis cannot be run without repairing the damage to wiring to the engine.

   Cost 
  
   Incorrect pulleys installed / squeal / coolant leak / non-drivable              938
   Rodent damage: new engine harness           *****
   Supercharger isolator needs replacement           *****
   Rodent damage: CV joint boot eaten through           *****
   Aux battery completely dead              730
   Rotors and pads            *****
   Tires beyond road safe levels (Tireack)           *****
   Glovebox Liner              200
   Jaguar ************* Diagnosis Fee              650
   Blind spot  sensor / rear and rear sensor not working   unknown - diagnosis in process
   Right rear windor and blind not functional   unknown - diagnosis in process
  
   Total cost of repairs         $17,957

  
  
  Sincerely,
  
  *****************************************

  

  Business response

  02/25/2022

  It absolutely doesnt need any of this and the truck was inspected (and many services done) by us and the local land rover store here. These are fabricated. Picture and vidoes were sent of the every panel including the tires and the truck driving.  

  Customer response

  02/25/2022

   
  Complaint: 16740277
  
  I am rejecting this response because the business did not respond to the complaint.  I'm happy to have the seller speak directly to Land Rover dealership to discuss their findings on the car.  What their own "inspection" showed prior to selling doesn't mean anything about the quality of the rodent damaged engine that they ***** rigged and sold.  BBB, please help resolve this situation.  I am happy to enable conversations with the actual folks who manufacture this car, who inspected it (the official dealership) as the seller is calling them fabrications.  
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a **** Hummer H2 from your business and much to our disappointment ; we were not informed that this vehicle was wrecked and is rendered unsafe due to the amount of safety issues we have discovered once it arrived at our location. We were not informed that this vehicle was in fact "Wrecked" the list of issues that need to be resolved is as follows:1. Right and left door handles not working, outside of vehicle (driver and passenger side)2. Right and left door panels inside the vehicle (were screwed into frame with wood screws!! who does that? need replaced.3. Head liner is falling down inside, due to incorrect installation of DVD player 4. Console over dashboard had the On-star and other miscellaneous buttons placed in this box, removed from correct position on the dash technically supposed to be under the temperature control panel, needs replaced 5. Front end alignment is needed for this vehicle 6. Brakes needed in the front, vehicle pulls abruptly to the right 7. Door locking mechanism doe not function, key does not work on passenger side, vehicle does not unlock automatically when put into park 8. Cover for the emergency brake is broken, need replaced 9. Right side mirror is missing the outer cover (passenger side)10. Air Suspension code lights come on, needs repaired.( however the sales person said he knew about this and would get it fixed)11. Left side seal plate on floor broken 12. Left side center post coved broken 13. All the plastic trim/seals, etc., on door jams and thresholds are broken Upon removal to repair the driver and passenger side door panels we discovered that the safety metal was cut away and this has compromised the integrity and safety of this vehicle. We have estimated by shopping for parts and some parts we cannot get because items have been discontinued, not including the labor to be approximately $6,500, not including the Air suspension problem and brakes. We are willing to do the labor but request funds for parts.

  

  Business response

  02/04/2022

  This is a salvaged title car sold as is. The client is a ***** who called and screamed racial slurs at us. We wont tolerate a a****** that thinks he can raise his voice and talk down to us.  He got videos of the truck running and pics of it on our website. If he wants to sell it back to us he can ship it to our store and Ill wire him ******. we don't owe him anything.

  Customer response

  02/07/2022

   
  Complaint: 16707317
  
  I am rejecting this response because:  have never once spoken to anyone at this business,  If they are willing to buy this back then why not spend the 6,5k to fix the safety issues.  This is just a few pictures, the Metal was completely cut away from both front **********************,
  
  *******************

  

  Business response

  02/07/2022

  How did they buy the truck if they never spoke to anyone? THey have a saleman named *******, who sent them videos of the truck driving, who thye called and screamed at. He also had to have spoken to **** , the business manager, to sign paperwork, to pay and set up shipping. Its not possible to buy something from us and not speak to someone. ...

  Customer response

  02/07/2022

   
  Complaint: 16707317
  
  I am rejecting this response because: In answer to the previous email. I personally have NOT spoken to anyone from this Business.  Prior to purchase I was on the phone listening to my husband when he asked if this vehicle had been wrecked, ******* stated it had not, and there was no discussion about a "Salvage" title, until now just hearing about it.  The title issue was the odometer reading in question, stating now it will have a "Salvage" title means that this vehicle was indeed wrecked, again, a blatant lie from this business.  My husband spoke to ******* on the Friday it was delivered and stated the condition the vehicle arrived in. ******* agreed that if we made a list and sent it to him he would make the situation right.  Monday morning my husband called to let him know we had a list together and at this point ******* stated "this is the first I am hearing about any issues with the vehicle" , a blatant lie, at this point my husband became very angry as anyone would and whatever conversation took place I was not aware of, Who is calling names in this matter?  certainly not me and will not stoop to that level.  Now knowing the vehicle has a salvage title, what does that say?  Salvage titles are generated due to loss, now we will have a hard time selling the vehicle due to the lies and betrayal of this business
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩