ComplaintsforNorth Shore Lawnsprinkler

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  North Shore Lawn Sprinkler performed a RPZ Backlow certification test for me on 6/16/2023 but neglected to register the results with the *********************** ********. Despite many phone calls it was never registered although I was assured that it would be. Eventually the lack of reporting resulted in a fine from the village in the amount of $525. North Shore Lawn Sprinkler now will not return my phone calls requesting compensation.

  Business response

  10/17/2023

  I apologize for the breakdown in communication and for the delay in resolving this issue. We did get the backflow test sent to the proper municipality today and the fines were removed per Lincolnshire. I apologize again that this did not get resolved earlier and please feel free to contact me if you have any further questions.

   

  Thanks,

  ****

  Customer response

  10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or about October 21, 2021, North Shore Lawnsprinkler winterized our sprinkler system. On May 23, 2022, North Shore Lawnsprinkler returned to our property to start up the system, and entered our basement to search for an *** device they said is necessary to activate the system. Their worker then advised me that the *** device necessary to activate the system was not in our basement, and that the employee who winterized the system on 10/21/21 had allegedly left said device in a drawer in our garage. At no time did North Shore Lawnsprinkler advise us, or anyone else, that a device was being left in our garage on 10/21/22. Said *** device was never left in our garage, or anywhere else on the premises. North Shore Lawnsprinkler left our property on 5/23/22 without offering any resolution or explanation. Upon inspection of the exterior sprinkler system shortly thereafter, we discovered that North Shore Lawnsprinkler removed a portion of the exterior sprinkler system, and that it was not in the same condition as it was when they arrived. When I called North Shore Lawnsprinkler to see why they left the premises, and what the workers had done, I was advised by the manager ***** that according to their "notes", the worker who winterized the system on 10/21/21 left the *** device "in a drawer". ***** refused to send the worker back who was at our home on 10/21/21 to show us where he allegedly left the *** device, and advised me that it would cost $1,050 to replace the *** device, and that it would also be necessary for us to obtain a permit. Upon review of online reviews from other customers, it appears that this has happened to other people as well. They have a 2.0 star rating on Yelp, and other reviewers mention similar experiences. We are seeking replacement of the *** device that was removed by North Shore Lawnsprinkler, as well as a refund of $117.30 I paid for having the system winterized.

  Business response

  05/25/2022

  The customer is correct that we did perform the winterization and attempted the start-up this spring.

   

  The *** was noted as stored in a drawer in the garage at last years winterization. In order to winterize the irrigation system the backflow preventer must be removed as this is where the air is blown into the system. We then place the backflow preventer inside the home when the job is complete to physically separate the two ends of the piping from the home and irrigation system for the winter and also to keep water from reentering the device and freezing. The ends of the lines are then taped or covered with blue covers. The location as shown in the attached work orders is then noted so that the next years tech can reinstall it. However, I can understand that if the winterizing technician did not tell the homeowner what the device was and also where it was stored that it could be inadvertently discarded. What followed this initial visit is certainly an error on our part. The work order that ***** received from the technician that started the irrigation system showed that the *** was missing and needed to be replaced. A typical *** has a serial number stamped on the brass housing that is tracked by the municipality and recorded each year at the certification. If the unit needs to be replaced a permit must be obtained and the plumbing needs to be reworked in order to install the new device. Attached are the specifications and price for the device that we install. I also attached a sheet on what is called a Vessel assembly. This is the part that is actually missing from the property. The proposal that ***** wrote up is for the replacement of the entire device not the vessel assembly. I apologized for this confusion and therefore offered to replace the vessel free of charge. ***** is scheduled for us to replace the device and start the system on next Tuesday at 8am and I am willing to waive this years start-up fee as well as the vessel installation due to the frustration that this has caused him. So long as this is permanently resolved and no complaints/reviews are placed I am happy to get your system up and running on Tuesday.

  Customer response

  05/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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