34 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lisa H
5 stars11/11/2024
Convenient, professional, efficient and on time. I had just 4 items to move from the ******* to the ***************** and didn't want to fly one way, rent a moving ***, **** work, pay for motel etc. I believe the cost was worth it. My only issue was their trying to slip in the extra cost for insurance when I said I didn't want it. They had highlighted that line to be signed when picking up the items, but I had warned my family member to sign for option two.MiniMoves, Inc. Response
11/12/2024
Thank you for sharing your feedback! We're so glad to hear that you found our service convenient, professional, and efficient, and that we could save you the time and hassle of managing the move yourself. We also appreciate you pointing out the concern regarding the insurance option, and we apologize for any confusion during the process. We'll make sure to reinforce clarity around these details in the future.
If you ever need moving services again, wed love to help! Safe travels and thanks again for choosing MiniMoves!Review from Michael T
5 stars10/01/2024
Moving is filled with such uncertainty. I was very apprehensive as we were moving a large shipment of fragile material (ceramic art and phonograph records) but 100% of our items arrived intact. The subcontractors on both ends were professional, efficient and friendly. You do have to understand that there will be a delay window for delivery, in our case ten days, but this was disclosed from the outset. So we have no complaints and highly recommend them.MiniMoves, Inc. Response
10/02/2024
Thank you so much for the 5-star review! We're thrilled you had a great experience with our moving services. Our team works hard to make each move smooth and stress-free, and it's wonderful to know we delivered on that for you! If you ever need assistance, dont hesitate to reach out. We truly appreciate your trust and support! Best wishes,MiniMoves TeamReview from Angie R
1 star09/12/2024
As you know, moving is stressful. I was originally told on the date of my scheduled move to reserve the elevator from 9-1. I did so. I received a call two days before telling me that they would be there by 11am. I let them know that I only had the elevator until 1pm, as requested by mini movers and that another tenant had it booked for later. I was told they could get it done within 2 hours. I updated the number of boxes I had packed and was then called by the representative the day of, who told me due to the update of items, 2 hours was not doable and had to have the elevator reserved until 3om. When I reminded them that they originally told me it was scheduled from 9-1, the representative blamed me because of the amount of items I had. Her solution was to want me to reschedule for 4 days later as if my move across country can easily be rescheduled. Thankfully, my landlord was able to work something out regarding the elevators. By the way, the movers were done in 2.5 hours, so my stuff was hardly the issue. Scheduling on their end was the issue. Beware, they charge by the number of items not the amount of time it takes. I would have not bothered with this review, but just today a claim was denied by their insurance company on a chair whose arm was broken by the movers packing it and was kept from me. They claimed broken prior to move, which it absolutely was not. This is why I bought the full insurance coverage.MiniMoves, Inc. Response
09/23/2024
We understand your frustration regarding the damage to your chair and genuinely regret any distress this has caused.Its important to us that all items are handled with care, and we strive to meet our customers expectations. We never want a customer to feel unheard, which is why we have been communicating with you on this matter,Our goal is always to resolve issues in a fair and respectful way.Review from Patty J
5 stars08/26/2024
MiniMoves did a great job for me. **** J was excellent at getting my schedule sorted out with full service where they would wrap and blanket your furniture. Nothing was broken or damaged. They were very fast, and careful. Thank you to the movers, ***** ****** and ****. They are an absolute excellent team. I would definitely use this company again. *** asked me to upload this as he does not want any of his information loaded into the verification. Thank you MiniMoves,*** *.MiniMoves, Inc. Response
08/28/2024
Thank you so much for taking the time to share your experience with MiniMoves! We're thrilled to hear that ************ and the teamEric, *****, and Alexprovided you with such excellent service. It's great to know that your furniture was carefully wrapped and protected, and that the move was smooth and efficient.We appreciate your kind words and will be sure to pass along your thanks to the team. Feedback like yours helps us continue to deliver the best service possible, and we look forward to helping you with any future moves.Thank you again for choosing MiniMoves!Review from Nicholas T
5 stars07/31/2024
Our original moving company went bust, fortunately ************************* who worked for that company stepped in to help now working for mini moves. She was thorough, detailed, very helpful, knowledgeable and priced right and the whole process of our international move went very well. Would highly recommend,MiniMoves, Inc. Response
08/01/2024
We're so glad ************************* and our team could step in during a challenging time and make your international move smooth and stress-free. Your kind words about our support, guidance, and expertise mean the world to us. We're here to make moving easy, and it's wonderful to know we met your expectations. Thank you for recommending MM Worldwide, A division of MiniMoves!Review from Richard L
5 stars07/11/2024
Researched ways to move an antique 3 seat porch glider from VA to ** and after talking with a number of moving companies decided on MiniMoves. It was one of the best decisions Ive ever made. The glider would be difficult to transport assembled because its heavy metal construction rocks when moved or carried any distance. Therefore, prior to MiniMoves arrival I dissembled it into its 3 component pieces, the glider seat, the glider base, and the seat support straps. The movers did an exceptional job of wrapping and protecting the individual components in heavy movers blankets and then securing them together and wrapping them as one unit for transport. Pickup and delivery was accomplished on dates specified in the contract by extremely competent and professional individuals. I was very pleased with the process and the results. I definitely recommend MiniMoves!!!!MiniMoves, Inc. Response
07/12/2024
Thank you for trusting us with your furniture move from ** to **. We are so glad to hear you are pleased with the service and care you received. We also appreciate your kind recommendations to others looking to move from state to state. We look forward to serving you again in the future!Review from Ang G
5 stars06/19/2024
From start to finish, I had an excellent experience with Mini Moves. Everyone I came in contact with was courteous, patience, and professional. This includes sales, move schedulers, and movers. My move went without one problem. Based on my experience I highly recommend this moving company.MiniMoves, Inc. Response
06/20/2024
Thanks for taking the time to share your positive experience. We truly appreciate it!MiniMoves, Inc. Response
06/26/2024
We greatly appreciate your kind words and are delighted to hear that you had a positive experience with us! We would love to pass on this positive feedback to the right team members. Could you please provide us with the job number so we can do just that? thank you!Review from Shirl T
5 stars06/13/2024
Good experience. Professional movers and very efficient. On time and continued to update.MiniMoves, Inc. Response
06/18/2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with MiniMoves **** Providing exceptional service is our top priority, and it's always rewarding to know that our efforts have made your move easier and stress-free.Your kind words about our team and services truly mean a lot to us. We take pride in our professionalism and commitment to customer satisfaction, and your feedback reaffirms that we are on the right track.If you ever need moving services again in the future, please don't hesitate to reach out. We would be more than happy to assist you.Thank you once again for choosing MiniMoves and for sharing your experience with others! -The MiniMoves TeamReview from Barbara J
5 stars03/09/2024
Minimoves was recommended to me by another moving company. I knew that if it was recommended by another company because it fit my needs than I would have a good move experience. The move from one state to the other went very smooth. There was a possible box of broken ***** and they had the forms ready but the ***** was fine. The best was my window of getting my things was shortened and I received my things 3 days after I arrived and not the 10 to 20 days. Great respect for the 4 men who moved my items up 30 stairs up a spiral staircase. Highly recommend this companyMiniMoves, Inc. Response
03/12/2024
******************. Thanks for taking the time to share your positive experience. We truly appreciate it!Review from Lauren R
5 stars02/27/2024
Mini Moves is a fantastic company and was so helpful from start to end. The moving process was great and seamless. All of my items were delivered on time as promised, and in perfect condition. I strongly recommend using Mini Moves for moving out of state. The team is reliable, very responsive and helpful. Thank you **** and ******* for your quick responses and for being very easy to work with. I was very impressed with my experience and will recommend it to anybody. Thank you Mini Moves!MiniMoves, Inc. Response
02/28/2024
We appreciate the kind words ****** and are glad we could provide you with a positive experience and greatly appreciate your future recommendations to our company. We will pass this on to **** and *******. Have a great day!
Customer Review Rating
Average of 34 Customer Reviews
Contact Information
Hillside, IL 60162-2057
Business hours
Today,7:30 AM - 7:00 PM
MMonday | 7:30 AM - 7:00 PM |
---|---|
TTuesday | 7:30 AM - 7:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 7:00 PM |
FFriday | 7:30 AM - 7:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.