ComplaintsforRoberts Tire & Auto Service Center
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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had front brakes replaced by these folks on 10/10.Late December I had tires put on by ****** who told me the car came in with a broken stud and cross-threaded lug nut. Went to Roberts with paper work. They denied responsibility. Said all they could do was replace it for me for $386. Said it was a 2.5 hour job. ALL DATA lists it as 1.6 hrs.Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my 2017 Jeep Wrangler to Roberts Tire and Auto Service Center on Friday December 1st, 2023 to purchase 4 new tires. I chose Roberts due to its proximity to my home, because I was dealing with a punctured tire. Roberts installed 4 new tires and I drove away. I had driven about two miles from the shop when my entire front left wheel fell off the Jeep. My Jeep slammed to the ground and destroyed the brake rotor, my fender, and the wheel. The wheel shot off and rolled 100' out in front of me. I asked Roberts to provide a rental vehicle, to have another more trustworthy shop inspect and repair my Jeep and to cover 50% of the ************* purchase. In my opinion a fair ask. They refused to cover a rental, They refused to pay another shop to work on the jeep saying that they would repair it instead, and they refused to cover 50% of the original work. I am so fortunate that no one was injured or killed, but this shop could have easily caused a serious accident through their negligence.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.