ComplaintsforDeCal Works LLC
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 1st I received full set of dirt bike decals that I ordered online from DecalWorks.com valueing at over $300 and they were not the color I order even though their worker at extension **************************************************************************************************************** multiple lighting due to their request and actually screen shot pics from their gallery and they refuse to admit the color is wrong and fix the issue. Even after sending me pics that prove the color is incorrect. The color is supposed to be medium blue it is clearly the light blue from the sample they sent me that I have attached. I have never seen a company be this unruly over something so obvious.Business response
06/21/2022
Even though the customer received exactly what he ordered, we have refunded the customer $219.80. The *********************** were not $300.00; they were $219.80.
We are also considering an Internet Defamation lawsuit against *************************. **************** has been all over the internet claiming that DeCal Works lies. As you know, you cant say those things.People like ************************* should be banned from the internet. Sadly, these types of people are all over.
DeCal Works has been in business for 31 years; we offer Red Carpet customer service. Some customers are just miserable in their own life. Enter *************************.
Thank You,
*****************
DeCal Works
2021 *****************.
********, ** 60145
*****************
***********************************
*Please be sure the subject line of your email matches the content of the email*Customer response
06/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.