Customer ReviewsforEcho Incorporated

ECHO GAS POWERED CHAIN SAWS: Totalled ASTOUNDED ! ! Phoned ECHO CUSTOMER SERVICE for their input AND advice. I / we were greeted by a lady, I / we mean LADY by the name of "*******:". This ********** unassuming- -polite - patient - professional - knowledgeable - responsive - patient - diligent - helpful - MOST helpful - able to communicate - compare ECHO GAS CHAIN SAW models - Patient - an ******** - an ******** in a ****** call center - an ******** LADY who knew her "stuff" - not in a hurry to move THIS CUSTOMER "out-the-door" - responsive - Patient...PATIENT...PATIENT AND CARING. This ********** should be, if she already isn't,,,should be the ECHO INCORPORATED POSTER GIRL. ********* IS - IS - IS the reason I/ we purchased an ECHO CHAIN SAW - MODEL CS 501 P.... the words written /typed above (adjectives) can NEVER express the impact ECHO'S "*******" made on we - WORKING ******** CONSUMERS. ECHO'S MANAGEMENT - CORPORATE CEO'S - COO'S - CFO'S - BOARD of DIRECTORS, ought NOT be "UNTOUCHABLES" but rather ought recognize - acknowledge - and APPRECIATE this ********* as those of you who ARE golfers better know, "ECHO'S ******* IS ECHO'S" - "DIAMOND in the ROUGH" !!!Honestly, sincerely, AND withOUT prodding written!! ***** and ****************************************, **

My review is regarding an Echo back pack blower I purchased for residential use. The blower quit working after six months of routine use under optimal conditions. Even under optimal conditions, use of ************ greater gas, and use of Echo's fuel mixture the blower has died!The ***************** does not offer a streamlined format for customers to address warranty issues.Last I checked, Echo does not publish a customer warranty department number or an address where their junk is to be mailed back to them.

I purchased the echo 58v brushless handheld blower in 2020. The blower was awesome for about 6 months , sadly it did not last. The battery stopped charging and the charger indicated it was defective. I have searched and searched for a fix. I was disappointed,but loved the blower so much I decided to buy a replacement battery for nearly $200. The new battery lasted less than 4 months with them same results as the first. My mother purchased the same exact blower because she liked mine so much. Unfortunately she purchased hers before the problems with mine. I hoped that my mother would not have the same issues, but unfortunately she did. Her battery had the same exact issues. This is proof that these model batterys are defective. Myself nor my family will ever buy and ex go battery powered product because of this. I have always been told about how reliable and trustworthy The echo products are and maybe their other products are that, but from my experience. I cant trust that anymore and cant afford to spend $200 on a battery every 4 months.

Bought a 58v Echo Trimmer Sept 2019 and the battery will not charge any longer. This unit was used only a handful of time at a lake house. As far as I can tell I cannot get the battery any longer or its not supported?! Have owned many ******** tools along the way but will have to start looking elsewhere if I cant get this rectified. What happened to a 5 year stand behind your product warranty if I cant use the device or get parts? Hopefully I can use this tool again as I enjoyed it while it lasted and have always preached the Echo brand.