ComplaintsforNG Automotive LLC
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1/18/2024 * My car went in for a 3 hour job but was there for over 2 weeks!. . I ended up paying $219.00 for the rental. After causing great distress, ** told me to, " get a rental car and they would pay for it" * My car went in for a simple 3 hour heater core fix.In the process the mechanic BROKE the crankshaft, thermostat housing, fuel pump, water pump and alternator. NG paid for these broken items.*After picking the car up I noticed the steering wheel was put back in lopsided! The blinkers no-longer shut off on their own, and their is a clicking sound when turning the steering wheel. In addition, the windshield fluid no-longer works, the window is going down all on its own, and there is greasy oil hand marks on the interior from the mechanic.* I emailed February 19, 2024 and called NG immediately. And they told me in an email, "We didn't charge you a dime (even though I paid my own rental) because we can't service your car." Take it elsewhere". In addition I advised them that "THESE ITEMS WERE BROKEN WHILE IN THEIR CARE" I made a SECOND attempt for them to fix the car and told them if I have to take the car elsewhere to fix the problems that happened while the car was in their care, that I will SEND THEM the bill to pay for the items broken WHILE IN THEIR SHOP. Also, for a detail-er to remove the greasy mechanic oil hand prints that are covering a beautiful cream interior. The owner told me he will not pay for the items listed above that happened while the car was AT THEIR FACILITY.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.