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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did a pre-buy of propane in August of 2023. I have not received a check for the unused propane at the end of the ************************************** early June. I have not received the check for ******.
Business response
07/30/2024
Refund should have been sent around end of June. I am checking with our accounts payable and I will reply ASAP.
*************************
AR Manager
Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am waiting for a refund of ****** since April 2024. They say I am to wait two weeks. It's been 3 months.Business response
06/20/2024
Customer refund will be sent in the mail **** on 6/21/2024.Initial Complaint
04/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Have an issue with the no use fee when I pay a yearly fee to have the tank. I also asked to have propane to be delivered and the company wouldnt deliver. So then they want to charge the no use fee.Business response
04/24/2024
The No Use Fee was waived on 3/27/2024. Customer purchased ******************** tank from us on or around April 10th 2024. The No Use Fee was assessed in February due to no gas purchases in over 18 months. The account is now closed with no open balance due.
Thank you
*************************
AR Manager, DCC Propane, LLC.
Customer response
04/30/2024
Complaint: 21527228
I am rejecting this response because:
They did not waive the fee I had to buy the tank out right to settle the issue and the costumer service was horrible after I was a good customer for 20 years. There was no value in me being with them for 20years and paying my bill on time every time. I will never do business with the subsidiary of this company again.
Sincerely,
*****************Business response
05/01/2024
I spoke with the customer and advised that the No Use Fee was credited so they are not responsible for paying this. They purchased their tank from us so their account has a small credit balance of $0.34 cents. The customer indicated they are no longer purchasing propane from us so I am not sure what else we can provide.
Customer response
05/01/2024
Complaint: 21527228
I am rejecting this response because:
I should have never been forced to purchase the tank. The company should have just deliver propane as I asked them to do, but refused. So instead of paying to have propane delivered I was forced to buy the tank. Now I dont have anyone maintaining my tank and have to find a company that is will to maintain a tank that another company installed. I would have just like to have had some customer service after being a long time customer. Just by waiving the fee doesnt resolve my issue with the companies bad service.
Sincerely,
*****************
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Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.