ComplaintsforAltitude Trampoline Park - Lombard
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Subject: Complaint Against Altitude Trampoline Park in Lombard, ******** To Whom It May ********* am writing to file a formal complaint against Altitude Trampoline Park located in Lombard, ********. On behalf of my three children, ***********************, ******* ******, and ***********************, I purchased a membership. However, despite multiple attempts to cancel the membership, we continue to be charged monthly fees.Over the past three months, I have made five phone calls and sent two emails requesting cancellation of the membership. Despite these efforts, the charges persist, and the membership has not been terminated.It is imperative that this issue be resolved immediately, as my family no longer resides in the area and has no use for the membership. We expect a prompt response and action to cease all charges and cancel the membership as requested.Thank you for your attention to this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.