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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Initiated the order via Etsy, vendor then took the order as a custom off etsy and sent emails directly. - Initial deposit made on 3/30 - Guaranteed Shipment by May 30th - Custom Walnut L-Shaped Desk - They have had little communication over the last few months while I have followed up countless times. He adjusted his commitment date to ship on 7/28. After that he has not responded and nothing has been shipped. - Either finish the job asap or refund money.Business response
08/10/2023
I am a small custom furniture studio who works on commission. Due to complications and setbacks, some personal and some logistical, this project was severely delayed. This customer issued a charge back through their credit card company after losing patience and their funds have been returned.
I am no longer under commitment to this client.
Thank you_
****** ******
(Owner/Operator)
Customer response
08/11/2023
We did have to go to the bank to get the chargeback since the owner was not responding for months. Since the monetary portion of this was resolved by our bank, with no help from the business owner, is there a way to warn others for this business owners behavior and hold him accountable for his shortcomings?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.