Customer ReviewsforWisper ISP

awful experience. In a rural area and told by sales person (*********) that the internet service provided through them would work just fine in my area without a problem. Technician ******* was scheduled between 8-12 and did not communicate to let me know he would not be here until past that time. showed up around 3, hesitated to do his job and I had to contact ***** to explain the situation who was going to get in touch with the manager, then when ******* completed testing that i wasnt aware of needing to be done i was told that he couldnt get a strong enough connection to provide us with internet services after wasting my entire day. Would definitely NOT recommend this internet company to anyone. Lack of communication and information. False information that we are within internet range of service and taking my card information upon setting up my service date to be charged for services when it wasnt guaranteed nor mentioned to me that there was testing that needed to be done prior and the chance of not having internet access.

While everyone seemed knowledgeable and friendly on the front end, getting our service up and running after installation has been a nightmare! Service was out within 2 days of installation and after 1 1/2 days and multiple phone calls, it was discovered that someone failed to activate our account - great! We think its fixed and good to go, but nope!! 2 days later, no service again but this time it is a hardware issue and they dont have a technician to fix it for 6 days!!! With a work from home job and a home that relies on internet service to do most things, including watching tv - a 6 day stint of no service is not acceptable customer service. I have made numerous calls to try and get the issue resolved more expeditiously but to no availso far, we have had Wisper for 11 days, but have only had service for 4 ?? So beware!!! If you dont need reliable, consistent internet access and good customer support, then this may be the company for you, but for us this has been a nightmare and a total time and energy **** on top of the complete inconvenience and inability to work from my home office. Internet is now a household utility and not a luxury and if youre going to provide such a service, you better have the man power to service issues in a timely manner!

If you would have asked me a month ago, I would their internet speed was great. We waited over a month for them to hook up our service. Maybe a year later one of the radios went out. We waited a full week for someone to come out. Less than two weeks later we are without internet again with NO eta. The truck has been in the shop since last Friday morning and they still cannot give us an eta. No internet for us is no TV, next to no phone or text capability, etc. Internet is a utility, not a luxury. Why cant they rent a truck? Nope, they cant do that. The service makes me want to leave and go to a company with worse signal, but at least they can service their customers.

While it is difficult to quantify the monetary impact, the quality of service provided by Wisper Internet to my home over the past three years has been utterly unacceptable. Constant outages (at least one every other week) and time to resolve (without a premise tech visit) are BY FAR the absolute worst i have encountered compared to ANY other service provider, at any location I have lived that had residential internet; that list includes, ***** ********* *** ***** * *************. These claims may be seen as an opinion since i am not providing service outage notifications, e-mails with the business or other attached supporting documentation but please, DO NOT USE this company unless it is literally your only option...as it generally is since they prey on the underserved rural areas. Without government subsidies and funding programs, this company would have been out of business years ago. I just want to warn people who may be suckered in by their hollow A+ rating, which i realize isn't accredited, but still very misleading.

This absolutely the worst company I have ever had to deal with. I cannot get any other kind of internet at my house so Im stuck with them. My internet works maybe half of the month. When they have to send out a service tech it can take WEEKS for them to get to you (which should tell you something). This places seriously needs to be investigated for their horrible business practices.

I really don't even know where to start. We have a similar story to many of the others on here. We had a GREAT local company that never had any issues until it was bought by Wisper. Now, it is issue after issue. They claimed it was because there was a tree in our line of site so we hired someone to come cut a bunch of branches off and it got a little better. It CONSTANTLY goes down for 10 seconds at a time and comes back up. All day every day. Every time there is a storm it goes down for several hours. However, we are currently on DAY THREE of no internet because of a storm.When they first bought the local company we had HORRIBLE service for about six months because they claimed they were upgrading the network to build in redundancy so we'd never have outages. What a joke. Why are we on day three if there was redundancy?If you have ANY option other than Wisper, choose that option. They're just awful.

My family has lived in *************** for 17 years and had Wisper since they bought out the previous provider. In December of 2018 my wife began working from home and we needed more speed. We contacted Wisper and the manager at the time put us on a contract of 25/5 mbps which was faster and cost $125 per month on 1/28/19. On 2/20/22 I discovered the speed 25/5 mbps was being offered to everyone for $65 per month. For 3 years we were charged an extra $60. I contacted Wisper the following day and was told by two agents that that has been the price for over 7 years. They then transferred me to the current manager ****************** K who was not very interested in hearing my complaint. He was on the rude side even answering my questions with a simple "NO!" He wanted me to continue to pay the extra until the next billing cycle and then he would change the rate to normal! His reason for the extra charge was if there was an outage we would be first to get service. Not good enough for $60 extra! Then he said that pricing was only started 2 weeks ago yet did'nt offer a credit for that and insisted I pay the $125 coming due. He went on to say that was for NEW CUSTOMERS ONLY. I informed his that was nowhere in the advertisement. He responded, "We forgot to put that in!". Meanwhile I'm almost in tears and out of $2160 in over payments. Not to mention the humiliation I felt from the customer service from someone in a management position. Thanks for your time. *****************************