ComplaintsforMerlin 200,000 Miles Shop
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle was dropped off 9/8/23. Quote for replacement of all brake lines and oil change was $1050. When the vehicle was done I was working and had to pay over the phone to have access to it. I was charged $1107. Was told keys and invoice would be left in the car. That didnt happen, thankful for the spare key! The oil gauge was off so I checked the oil and saw dirty oil and that I was a quart low. This prompted me to get under the car to see what was replaced. That answer was nothing. When I went back on Monday, 9/11/23, the owner said they replaced 2 brake lines from the master cylinder to the *** module. Which I was able to see. But the quote was for a full repair of ALL brake lines. When asked about the oil change. He then offered to complete it. After asking for a refund multiple times he finally refunded the price of the oil change.that wasnt done. When confronted about being scammed I was met with a shrug of his shoulders and a refusal to change the price.Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had service done at this location on my vehicle. Replacement of manifold head. Truck now is acting up as per yesterday. Took do the dealer this time for service. Dealer had found that the repair merlins made had messed up the cylinder head by drilling thru motor penetrating the cylinder head.has leaked all the coolant out. Repair for new cylinder head is **** dollars. Merlins continues to say they are calling someone with no response. Please help me rectify this situation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.