ComplaintsforPella Window Store
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pella Windows CONTINUES to send me unsolicited marketing materials via the US *************** I have called, written and emailed requesting to OPT-OUT OF ALL COMMUNICATIONS and ALL OF MY REQUESTS HAVE BEEN IGNORED. I am NOT, NOR HAVE I EVER BEEN a customer or client of *********************************************.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On going issues related to screens under full Pella warranty. Pella recent conducted a service call by video showing the screens put in our home to cover Pella 350 Windows are not serviceable. We are unable to remove the screens in various rooms due to the screens are too tight. Another issue is Pella used plastic pull tabs to remove the windows for cleaning and they break upon touch due to sun damage here in *******. We also have too many insects that are able to come inside the window track like never before even those the screens are way to tight. We need the screens remade with metal pull tabs and made to FIT the windows. Pella has dropped the open workorder since inspecting a few weeks ago. This is very very disappointing after we trusted the Pella name and did not go with local low ball companies. We would told by Pella service the mfg will not remanufacture the windows . Well the screens systems need changed and we put almost 20k into our home on the backs of the Pella reputation. My spouse and I are medically retired and do not have the funds to correct this Pella problem. We are very disappointed at being dropped while under full warranty. That is very unethical. Pella can do better.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.