ComplaintsforBella Vista Public Adjusters, Inc
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had them come out and replace my roof back in 2022. The service was good but it did take months as they stated there were contracting issues and material issues. However, the guy I was going through with all this never contacted me again so I called to find out he no longer works for the company. No one has called or told me that. I finally paid my last bill in feb 2023. The roof comes with a warranty and I have been emailing them for months to get it. Finally after 5 months, I got an email back from "***" i cant remember his name but he said they mailed me one in the mail. He sent me a copy in my email only to find out the name and Address on the warranty were incorrect which is why I never received it in the mail. We talked on the phone and he apologized and said he would make the corrections and send me a new warranty in my email. That was may 2023 and I have not received anything nor have I been contacted back. This is my first time complaining here. I just want my warranty incase something happens to my roof.Business response
10/23/2023
This was a clerical mistake that has been resolved to the customer's satisfaction. An updated Warranty Letter was sent to client today.Customer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.