ComplaintsforUrban Air Trampoline Park
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of service: 1/13/24 Service: birthday party with private room Conditions of facility deplorable, unsanitary, multiple full garbage bags in children play areas, open cleaning chemicals left on floor in children play area. no soap in bathroom hand sanitizer broken in room.facility over occupancy, other visitors smoking marijuana in facility. Services not as promised upon reservation- no laser tag broken/ no bumper cars broken, other areas of park off limits due to no staffing. Food burnt. Deplorable conditions unsanitary, website indicates they have sanitation requirements they do not.Business response
01/25/2024
Good afternoon,
We apologize for your recent experience here at our park. I did go ahead and refund $613.31 for the price of the entire party. There was a tip left of $94.84 which I did not refund.
I would also like to mail passes to you for your to enjoy the park in the future and can assure you that your experience will be 100% better than what you experienced.
Thank you,
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.