ComplaintsforZelensek & Sons LLC
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ********************************* to build a kitchen for my new home. The work was completed mid March 2022. I paid approximately $30,000 for the cabinets. He also built two bathroom cabinets and charged me about $7,000 for those. Those don't look that great either I met with him in the kitchen of the builders model. He said he could duplicate the kitchen but make it even better than what the builder offered. I was expecting something of at least the quality of the builders kitchen. The cabinets ***** built were very substandard. He promised me very upscale cabinets. The quality he delivered is not even close to being what an upscale kitchen would be like. I have had six other professional cabinet making companies confirm this. Before hiring him, I specifically asked how he would paint the cabinets and expected them to be painted in a professional shop of some sort and spray painted. He told me he would do that.But when he started bringing the cabinets into the house, he only had a base coat of paint on them and told me he would use a roller brush to finish them onsite. That was not what I had requested. And I knew the quality would not be very good. And everybody who has seen the cabinets agree that they do not look upscale at all The builder's kitchen had full overlay doors on the cabinets but for some reason my kitchen has partial overlay doors.He was supposed to duplicate the builder's kitchen and make it even better but he didn't even get the type of doors correct He didnt hide the support brace needed to hang the cabinets on the wall which looks very ugly. The display cabinet he built has different sized glass windows for some reason which makes no sense.He used side mount runners on all of the drawers instead of under mount runners like an upscale kitchen would have. I sent him an email with my complaints about a month ago and he has yet to respond.I asked him to take the cabinets back and refund my money There are other issues also.No space left
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.