ComplaintsforRssi
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a radon detector about 6 months ago and was instructed to send the kit back to RSSI in the packaging they provided with the return label they provided to get the test process. I did just that and they claim they have never received the package, dont have a tracking number, and have offer no resolution. At this point I understand that things happen, but I should at the very least be refunded or sent a new testing kit. They have completed ignored my emails for the past week when I have asked for a resolution. This is no way to treat customers especially when they dont even have tracking numbers available for labels they sent so it is their fault.Business response
09/06/2024
Complaint ID: ******** ************** purchased a radon test from ***********************, not RSSI. RSSI analyzes these tests. As you can see from the attached correspondence we have responded to ************** on a number of occasions. The detector ************** bought is only sold in bulk to large organizations that resell to consumers. RSSI does not package this type of detector for individual consumer use therefore we were not able to replace the detector when ************** asked. We tried to help ************** as much as possible to help solve his problem. We suggested he contact *********************** for a replacement and we do not know if he did so. Initially ************** stated that he return the detector via *** mail and did not have a tracking number. On August 29th ************** located tracking information and provided it to RSSI. It appears that he sent the package to PEI Logistics/ Returns in ******, SC. We have recommended that ************** contact PEI Logistics and ask them to return the detector to us, stating that we would analyze it. We don't know if ************** ever contacted *********************** to ask for a replacement or PEI Logistics to ask that they return it to us. We have tried to help. We don't believe our suggestions have been followed. We do not know if ************** asked ***********************, from whom he purchased the detector, to refund the purchase price or to provide a replacement detector. We do not know if ************** contacted PEI Logistics/ Returns to try to track down the detector and return it to us for analysis. We do not know how ************** returned the detector to RSSI, by US Mail or Fed Ex, but we never received it. Please call me at ************ if you have any questions.Customer response
09/09/2024
Complaint: 22248827
I am rejecting this response because:
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.