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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased appliances in November and was told by ********************* that he would update my invoice so I would be eligible for any rebates at the time of my delivery, which were delivered for new construction on April 27th the appliances were delivered and after multiple attempts to resolve the issue and to get an updated/final invoice I have not been successful. This is misleading and deceptive as well poor customer service. Please help me resolve this issue. I have made several calls both to the store and to the corporate office of Grand Appliance as well as sent emails!
Business response
05/11/2023
We're sorry for the frustration. Attached is a copy of the sales order we sent you on 5/5/23. If there is anything else you need, please respond to that email or this BBB message.Customer response
05/11/2023
The promise to me was the sales order date was suppose to be updated to reflect the delivery date.
Complaint: 20042474
I am rejecting this response because:
Sincerely,
*************************Business response
05/11/2023
Can you specify why you rejected our response?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.