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            Business ProfileDonlen Corp

            Auto Renting and Leasing

            Contact Information

            2315 Sanders Rd

            Northbrook, IL 60062-6145

            Visit Website
            (847) 714-1400

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2315 Sanders Rd, Northbrook, IL 60062-6145
            BBB File Opened:
            4/16/2003
            Years in Business:
            59
            Business Started:
            5/1/1965
            Business Started Locally:
            5/1/1965
            Type of Entity:
            Corporation
            Alternate Business Name
            • Donlen Trust, a Business Trust
            • Donlen Fleet Management Services, Inc.
            Business Management
            • Mr. Gary Rappeport, President & CEO
            • Rachel Hands, Senior Vice President of Marketing
            • Mr. Tom Callahan, President
            Contact Information

            Principal

            • Mr. Tom Callahan, President

            Customer Contact

            • Mr. Tom Callahan, President
            Additional Contact Information

            Fax Numbers

            • (847) 714-1499
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Renting a car

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Maggie L

            06/18/2024

            Just spoke to a ******* I think. I am with ************* **** I called from our business phone number at 12:47 PM Central today to Donlen Trust's customer service line. This rep was very rude, told me she just got in from lunch. She proceeded to talk rude to me but did not like being spoke back to in the same way. I then asked her to transfer me to someone else, she then ignored my question and proceeded to give me useless information. All we are trying to do is get payment for a COURTESY DELIVERY that was done a month ago. This ******* told me to go into the portal and that we will see what is wrong with it. I told her I am not the finance manager, I am the admin and we need payment so what is missing so I can relay to our finance department. She said to log into portal. I told her I don't have a login for myself. She said yes you do. I had to hang up because she was so incredibly rude. Hope we don't have to deal with this again!

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            BBB of Chicago & Northern Illinois

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