ComplaintsforAstellas
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Astellas manufactures a medication called Myrbetriq that has been prescribed to my father-in-law. They advertise a prescription savings program called the **************** Card that enables patients to get the first month's prescription "at no cost" if they meet certain eligibility: https://www.activatethecard.com/6696/index.html?#. Although my father-in-law meets all of the eligibility guidelines, they will not give him the first month's prescription for free and they provided no explanation after multiple calls to their hotline. They also advertise that they have other savings options available and when I called the number, the person said that the Momentum card was the only savings option. This medicine costs more than $350 for a 30 day supply and they should not be playing with people by advertising false savings options.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.