ComplaintsforHometown Dental
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received dental work and insurance was billed. I paid upfront $***** dollars to later be told I own another $2500. I explain I would have to make payment until paid off. The Doctor said we understand and take your time paying. I just paid off the ***** and now working to pay off the remaining balance of *****. No required payments nor set-dates were negotiated. I will continue to pay until paid in full but now they turned this over to a collection agent going against what was agreed upon.I will continue to submit payments monthly until paid.Business response
01/31/2023
Response from HomeTown Dental:
As with all medical insurance, sometimes the reimbursement is not what was expected. *******'s dental insurance did not reimburse up to what was estimated. ******* stated she would pay the 23rd of each month verbally on April 22, 2021. She did not fulfil those commitments to us however we were patient with her. She paid the following dates:
April 22, 2021
July 1, 2021
December 7, 2021
May 31, 2022
Between the months that she did remit payment we sent statements to her as a reminder of the remaining balance. As the payments became more intermittent we attempted several times to reach out to her and open a dialogue to communicate. ******* did not reciprocate. She never answered or called us to fill us in. After several attempts, we believed we had no choice at that time and sent her account to collections. We have always desired to settle her account easily. We are still open to a resolution.
Thank you for your time. Respectfully,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.