1 Customer Reviews
Review from Kenneth K
1 star05/14/2024
My wife and I were in the *************** Kloss furniture store today to look for a Sofa and loveseat. We found them, they had a price tag of $2349 for both. We told the salesperson **** we would this set in a different color. That would be an extra $100. That was fine with us.we picked out the new color. Also we upgraded the cushions for an extra $125. Delivery fee$199. Total of $2773 . When **** finally came back with the price it Totaled $3900?? When I confronted him with the difference he went to ask the store manager about our situation. **** came back and said his manager said they can do $3400. The reason they said of the price difference is we are ordering a new color fabric and not buying the ones on the floor. At no point did our salesperson **** mention any of this. No sale was completed. Talking to the Store Manager was no help either . He said it was a markdown. They have an outlet side of the store, but it was not in that section. I would like them to honor their price as marked on their price tag.
Kloss Furniture Response
05/16/2024
Good morning! As of right now, the store manager of that location has reached out and made arrangements to accommodate this customer. They have an appointment to work out the details on the purchase they want to make.Thank you,
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