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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/30/21 Paid the business $150 on top of the $150 deductible for the warranty company. This company only accepts cash, is what Dustin, the technician stated. I want to dispute it because I was supposed to get a service done today (12/8/21), and then the customer service guy canceled it and called me a “*****” because I was asking if they accept checks. He proceeded to rant on and cut me off and wouldn’t let me ask any questions that I had regarding my appointment. Not only did they not fix my plumbing, but they cut a massive hole in my ceiling and didn’t take the time to clean it up.Business response
12/08/2021
This homeowner is sadly mistaken , the warranty company denied her claim. They also do not cover for access , as the homeowner they could have provided there own access and saves there money, they chose not to, she called in this morning, attempted to pay with a check that probably would have bounced , she then got rude and stated she wanted to cancel , if she couldn’t pay with a check, so her appointment was cancelled. She got what she wanted, but was not able to take advantage of our company, then got belligerent and called me a rude ass.Call was immediately terminated. This is my first and final response to the situation she will not get a another second of my time
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Contact Information
6700 Old Collinsville Rd
O Fallon, IL 62269-1883
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.