Customer ReviewsforAce Hardware Corporation

I went into the Seright's Ace Hardware this afternoon to pickup some items, I was greeted. I went to the paint brushes first and noticed from shopping at the Ace in ******* to this one the prices were much steeper? I then picked up three brass base window candles labeled $5.99, there was another option labeled also at $5.99 but looked cheaper and then a trio for $15.99. Then I needed a flat scraper blade and they weren't with the angled ones so I asked an employee and he said Ill help you when I'm done instead of just stating the isle they were in so I saw another employee that did help me. I also looked for a certain screwdriver and a few other odds and ends. ***** was my cashier and she was helpful and pleasant, I gave here my phone number for points and I received a $5 coupon for later use. When I got to my vehicle I was looking at the receipt as my tally was a bit high and noticed the candles rang in at $7.59 each? I took my receipt back in and the manager was the greeter and I told her and she said shed get someone to help but in a way as for me to wait? I didn't and walked the six foot to where they were and she followed me and I showed her, she was baffled and upset for some reason? She stated the skus didn't even match. I walked up to ***** and gave her my receipt for the credit and the manager followed saying its going to mess up their system if she doesn't refund me and ring it in with the right sku. I went to my vehicle and got the candles as requested, she credits the $22.77, rang the candles at $17.97 BUT under the same sku so I'm guessing according to the manager their system is going to be off! She never apologized, she was rude about it as if I was the employee that typed out the wrong price tag and attached it to the shelf under the candles. There wasn't one price tag for $7.59 so she should have been upset with her employees not the customer. Now, in my mind I'm thinking wow I wonder if anything else rang up incorrect so I went over my receipt.    

We are in the process of renovating our kitchen. We contacted five companies, including Ace, for quotes. When we met with the craftsman from Ace two weeks ago. *** was fantastic. We told him the cabinets will arrive 8/12, and countertops will be installed on 8/20. He said they could install the cabinets two days after delivery. He said because it's a small project, it would take one, maybe, two days for two guys. He explained the cost and payment options and said we'd receive a contract by email within three days. We decided to go with them even though we had two lower quotes (and one higher) because *** was fantastic. He was knowledgeable, friendly, and seemed trustworthy. We were eager to work with him... and still would. It's with the company that we have an issue. We did not receive a contract within three days. We reached out last week and were told there was an unexpected situation, but we'd receive it shortly. We're now ten days out from what was supposed to be our installation date. We just received the contract today. It is over $4100 higher than the original quote! When we questioned it, we were told by someone at Ace that the price is accurate, and they won't negotiate. I hate to think poorly of anyone, but this very much seems like the textbook definition of low balling. They knew our deadlines, and it seems they waited just long enough to make it almost impossible for us to find someone else in time. However, we will find someone else. I'd rather delay every step of this project than to work with a company that seems questionable. I should have read all the reviews before contacting them because I see other people have had similar situations. I would give zero stars if I could. Buyer beware.    

well i have to say that i think they fell short on my situation.bought a ms271 chain saw, 30 pulls to start, used ******************************************** i bought it on 6/29 returned it to local dealer on 7/4. they changed the plug manage to start it , ran rough, i picked it up . started in 5 pulls, but would not stay running (idle) . returned it still waiting on carb. that should have been next day to dealer.lots of fail with all involved- dealer, stihl rep, and stihl company.this experience has left me with a real bad opinion of this company,there is a no return policy and this saw should be listed as a lemon.and before you say it is operator, i followed what dealer said, the manual, you tube, and ****** just to make sure i was following directions right.my thoughts went does it have spark, cause i could smell fuel, is fuel bad, is there a carb problem?but in any case it has been a month and i am still with out the saw. i guess it is a expensive paper weight. and there will be a post with the local dealer and the BBB cause i am not a satisfied customer.no exchange or refunds policy for this.

I've been purchasing ace premium and rust stop paint for several years, the cans have a fan cap, so the paint comes out in a great even pattern. The cans say convenient fan tip on the label, but recently in the last 4 plus months I have found that the spray tips have changed to a round spray pattern... the label still states it has a convenient fan tip! I went back to the store and showed the issue to one of the people at ace, but they said it is a ace corporate issue, I would have to agree on that... after contacting ace care center, I received nothing but a bunch of return emails that make it quite obvious that the people that are in the care center are of no understanding of their product line, it's been suggested that I get a hold of the manufacturer... is that my job?... I've suggested that ace deal with the problem, instead of me... I think this is an issue between the manufacturer and ACE, false advertising on a product that has ASE one the can... seems pretty straight forward to me...

What is wrong with the BBB? Ace hardware gets one star from customer reviews and 133 complaints and maintains an A+ rating? Why is that? Pay to Play?

Had $4 battery go bad in a month. Store would not replace or refund. Corporate said deal with store. Found manufacturer who made everything right. Buy only if you trust local franchisee.